Call center rep and manager
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I added my mom to my line she just migrated the to US being elderly she taught she was using what app instead of international calling that on me however Verizon sent a text alerting me to add international plan to avoid high bill I called in to customer rep had no clue what he was doing tried to give me a plan that did not cover the country I was calling then tells me there is no plan to cover Trinidad I explained that there is due to fact that I have it on 2 of my lines advised the rep to check the feature and use the code to add to line also ENSURE ITS BACK DATED I asked 4 times when he finally figure it out I asked again he assured me it was ..well it was not back dated now I have a high bill. Called stayed on the phone for about another 40mins 2weeks later spoke to manager said recording had to be pulled takes 5-7days itโs rep word against mine ok said I would get a call back I didnโt โฆ I called back almost 2weeks later 1hr on the phone rep going around in circles telling me again no plan to cover country explained again I already have the plan I need the results of the recording 1hr around in circles finally got a manger that said they did not get to my recording yet I asked so your telling me my recording was not pulled she said no that not what she is saying ?????? manager told it will take another 2 weeks I know that incorrect in all my 16yrs with Verizon. they out source the jobs and the employees have no clue as to what they are doing it should not take me a total of 3 hrs and still did not get my issue resolved or an straight answer. Did I ask for a back date or not did the rep assured me it was back dated or not. I know what I need I know what I asked for several times .
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Natty07, we're so sorry to read about the issues you experienced setting up a global calling plan for your mom's line. We value your 16 year loyalty, and want to provide you with the account support you need. To best assist, we'll be sending a Private message.
~Izzy

