Call not going through, announcement 5
preciousmc
Enthusiast - Level 1

I was able to make calls to a certain phone number before but now, when I make the call, I get the announcement 5 error not allowing me to reach that person. We are able to send text messages to one another but I can't call the number. Please advise on how to fix this issue. I've tried blocking my number to see if I can call it and it's the same issue, I attempted to reset network setting, issue persists, Cleared cache, deleted number and reset my phone to factory and issue persists. 

0 Likes
4 Replies
vzw_customer_support
Customer Service Rep

Hi there. We're always happy to take a closer at your service issues here. Please send us a Private Note at any time, so we can better troubleshoot the problem.

*Gavin

0 Likes
Geminicookie
Enthusiast - Level 1

Getting the same error calling a Verizon android user.  And I know I’m not the only one.

0 Likes
vzw_customer_support
Customer Service Rep

Hello, Geminicookie, I'm sorry to hear you're running into an error message when making calls. Is this happening when calling one number in particular? If so, were you able to call this number in the past?

-Lauren

0 Likes
vzw_customer_support
Customer Service Rep
We are here and ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs.  We look forward to assisting you with your error message.

-Deb

0 Likes