Caller ID not correct for company phones

AMI7110
Enthusiast - Level 1

Our company uses Nextiva VoiP and when we call out to Verizon cell phones (like my personal one), the caller ID that has been provided by Nextiva to the National database does not appear.  Does anyone have any suggestions on the best way to find someone at Verizon that I can contact who understands the issue to try to get it updated? In searching the database, it looks like it is not easy to find a good contact! thanks!

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1 Reply
SynthpopAddict
Champion - Level 1

Wish I knew of a direct, surefire way to help, but CNAM database issues of which this looks to be on Verizon's end...I think you're going to have to wrangle with tech support for a while until someone gets a trouble ticket opened and the right person knows how to address it.

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I'm not a Verizon employee, just another customer trying to help.