Calls to Verizon wireless customers showing wrong caller ID name
bheinz
Newbie

How do I get Verizon to update their caller ID data so that calls from my organization show the correct caller ID name? Calls from my organization to Verizon subscribers show "Public Service" instead of the CNAME sent from our carrier.

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vzw_customer_support
Customer Service Rep

bheinz thank you very much for reaching us today, I can see that you have some issues with the caller ID feature, please feel free to send us a Private note, so we can go ahead and take a look in all the options that we have to fix this!

Remember, we are always available here for you 24/7.

 

>Benigno

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