Can I cancel a phone line but keep the phone and keep making monthly payments for that phone?
Enthusiast - Level 1

I am contemplating on switching jobs and if I do won't need my second line. Would I be able to cancel the phone line but keep making the monthly payments to keep the phone?

1 Reply
Customer Service Rep

andyw56241, good luck with your job changes. If you're considering a change to your second line, you cannot disconnect the line and keep making the device payments. Disconnecting the line would require either paying off the remaining balance of the device, or having that remaining amount applied to the bill. Device payments do not continue if the associated line is ended. You can see the options for paying the device off in the FAQ I'm going to share, under the 'Device payments and making installment payments' section; 'How can I pay off my device payment agreement early?'