Hello. I don't even get good enough service to really take calls at my house and this has been true for more than three years. I requested help and pretty much nothing came of it. Can I please request that you provide me with a booster free of charge? I still pay for a landline because my cell service is so weak and it show on the map that I have 4G service. That's not true at all. I spend more than $300 per month and have for years. At more than $3K per year I think you could do this for me. Could you please help me out here?
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Coverage isn't guaranteed indoors. If you have service outside of building then the building itself is weakening the signal to unusable levels indoors. Therefore Verizon Wireless has made available for purchase a network extender to create a micro cell tower indoors using your landline internet connection.
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Yes you are more than welcome to purchase one. In three years or beyond that, even if you haven't upgraded you are out of contract so why are you still paying?
Tom3rd,
Having service where you need it most is definitely important. While we would love to be able to ensure services work perfectly everywhere, due to challenges created by building materials and other factors beyond our control, we're unable to guarantee services indoors. Network extenders are made to help improve the coverage where cellular service has been challenged. They can be purchased for your personal use here http://vz.to/2dOmOiv. However, we can check to see if there's anything else causing you to have trouble with calling at home. What zip code are you in? Is the trouble you're having only occurring while you're at home?
ShawnteJ_VZW
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Hello --
I've had this looked into before but would be happy to have you do it
again. It seems like it's not too much to ask to get a booster so that I
can call from home. You list my area as in the 4G area and it's nowhere
close to that. I do have to decide if I stay with you at this point. Last
week they told me I'd have to purchase a booster, which is very annoying
since it would only provide me with what you're supposed to be giving me in
the first place.
Tom
On Sun, Nov 20, 2016 at 8:13 AM, vzw_customer_support <
Coverage isn't guaranteed indoors. If you have service outside of building then the building itself is weakening the signal to unusable levels indoors. Therefore Verizon Wireless has made available for purchase a network extender to create a micro cell tower indoors using your landline internet connection.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Coverage is terrible outside too. The customer service folks admitted it
last week.
Then there are other factors in your surroundings preventing the signal from reaching your location. The terrain is a big part of what can weaken the signal. The trees and other buildings can too.
For example, I know personally of one location in a valley where all you have to do is travel 15 minutes north or south and park on top of the hill to get a usable signal with a vehicle mounted booster. You have to travel further to get a regular signal with just your phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
The main problem is the nearest tower is actually in a valley two miles to
our east lower than our current elevation. A ridiculous place to put a
tower really.
It is probably there to cover that valley. It is equally likely that the local planning commission or whatever jurisdiction that covers the placement of where a tower is permitted has restrictions on the location and size of the tower.
You never answered the VZW reps question about which zip code you live in.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
No one lives in that valley. It's a low spot with a few businesses that
occasionally flood. More people live in my neighborhood with more coverage
than live in that valley.
You have to purchase the extender. If you don't want to your options are to deal with it or switch carriers. No arguing. It is what it is.
Try AntennaSearch - Search for Cell Towers, Cell Reception, Hidden Antennas and more. to see what are the towers near your location.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
61920
So even if the service drops outdoors as well, and knowing 5g isn't good at traveling long distances and needs mini towers to be more effective?
One would think Verizon would want rural areas to give permission to install mini towers onto their buildings.🤷♂️
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Hi, I have had Verizon forever. We are now back home in 78746 zip code. There are lots of towers about 5 miles away yet even if we stand on our head outside we do not get service and our phones say no service. My brother who just moved out had a signal booster from his provider(not Verizon). We are almost at the top of a hill but yet no service. Will you help?
Start a new topic or ask questions in the open forum.
