Can not call family members on my account "call can't be completed as dialed" message

[Juice63]

Suddenly 2 weeks ago I can not call my family members that are on my account. They can call me but I can not call them. I get the message "call can not be completed as dialed, please check the number". I have tried dialing manually and using my contact list none of which works. Verizon has a repair ticket in but they are slow to respond as we are at 10 days out and nothing yet. I can call others on Verizon, but just not people on my account. Otherwise the Pixel 7 is working fine. I did talk with Google support and they said it's not the phone.  So far Verizon low level tech support has reloaded the sim card and done to master network resets on their end with no change. We have not done a master reset on the phone itself yet as have been avoiding that as we don't think its the phone. Anyone else every have this weird issue??

[Scott5337]

Sorry to hear that. I cannot believe no one has posted yet. If I was you I would be calling and live chatting with Verizon constantly until they fix this. This is not a problem with your phone, this sounds like a Verizon issue. If I were you I would demand a discount in your bill for every day you cannot make phone calls.

[vzw_customer_support]

Juice63, I'm sorry you've been having trouble with this calling issue. We can certainly take a look at the ticket, and see what is going on. We've sent a Private Note to assist. 

-John

[vzw_customer_support]

We're here to help. Let us know if you need assistance. ~Peter

[Juice63]

Still dealing with not being able to call family members.  Supposedly since Tech 2 level support couldn't fix the issue after 10 hours on Chat they have turned it over to Engineering to fix. Promised a call back on 9/27 with a status update. 

[CPL256 · Accepted solution]

I had what sounds like the exact same problem  and a similar experience with tech support.  Starting about 3 weeks ago my wife could not call my phone from her phone.  We could both text and I could call her and I could receive calls from anyone else.  Spoke with level 2  support (or whatever they transferred me to after describing my problem to the first technician) on 3 different occasions.  Each time they promised multiple times to call me back the next day and that they would personally see to it that it got resolved.  Never got a call back from any of them.  We spent several hours on the phone on these support calls.  Also made 2 visits to the Verizon store to see if they could help.

I finally resolved it on my own.  I logged on to my Verizon app and browsed to :

Account->Services & perks->Protection & security->Call Filter

Here both lines were selected for the free version of this, although we had never used it in any way.  It might have been something I set up a long time ago and forgot about.  I removed our lines from this service and the problem immediately cleared up.

I wish that tech support would have suggested that.

Maybe have a look at that and see if Call Filter is activated on your line and disable it.

[Juice63]

OMG !! Thanks you as this was the problem !! I actually was again on the phone with Verizon support and this time had a good rep. She said she had seen this issue before and wanted me to try the outgoing blocked calls by using *67 and then the number. I tried it and each of the blocked family members calls went thru with no issues. *67 disable the caller ID on the out going call. She then said it looks like a Call Filter problem....Bingo !! I saw your note about this time and she went into the account and turned Call Filtering "Off". Problem solved. Thank you so much for taking the time to explain what you did to fix this. Don't understand why it was blocking outgoing calls but at this point I don't care as my phone is back in service. I did complain to Verizon and they did apply a $$ credit to the account for the days the phone was out of service. On another point I never did receive the "promised" call backs from them either.

Thanks again !!

Chris

[CPL256]

Great!  I'm glad you got it resolved.  Maybe others with the same problem will see these posts and find the fix.  Actually, my wife did a search and came across your post and showed it to me.  That made me believe that it was not a problem with our phones and prompted me to go to the Verizon app and start digging around looking for anything.  That's when I came across the Call Filter setting.  Thanks for starting this thread.

[vzw_customer_support]

We are sorry to read that you are still experiencing issues with not being able to call your family members. We are here to assist. We are going to send Private Note so that we can gather some additional details from you. 

-Andi