I got my galaxy watch4 yesterday, which i pre-ordered through VZW. Despite being on chat with support for over 4 hours last night, tiers 1 and 2 were unable to activate my watch on LTE. The Galaxy Wearable app says it is contacting my service provider, and then it says "can't setup your mobile plan".
Has anyone else successfully done this? Tier 3 support supposedly will call me back in a few days, but I don't have much faith considering Tier 2 support didn't understand that the watch has an eSIM and not a physical one.
Congrats on your new smartwatch. We understand your concern with activation. We'd like to have an opportunity to help. What message do you get when you try to get it activated? Did they submit some kind of ticket or have it escalated?~Christian
Hi Christian,
Supposedly it was escalated to a team above tier 2, I actually forgot what it was called.
When I go to "Mobile Plan" in the wearable app, it says it will contact my carrier and it shows a progress bar for a little while, then it says "couldn't setup mobile plan". It gives error 4001
Wow... i had the same problem... spoke with 3 different VZ agents...they told me it was an issue with the IMEI, went back to the Samsung store 30 miles away got a new watch only to have the same issue. Obviously not the IMEI.
Not sure what to do now...
Just to clarify has this been uplifted? -Joel
Does uplifted mean escalated?
If so, I dont think so, at least the general issue that is occuring with the failed activation process hasn't. Talked to someone again last night and they said the only other thing they could try for me was asking the technical team to see if it is possible to "manually program it" and that I should hear back in 5-7 days.
I actually got mine to activate, but I'm not sure what did it. Here's what happened:
I was leaving my house to drive 3 hours away on a trip, and I noticed my gps directions were showing on my watch and I didn't want that, so in the moment I just powered it all the way off for the rest of the drive. When I got there, I started it up and tried to activate it and it just worked.
So, did Verizon do something? Was it because it was turned off for 3 hours? Was it because I drove 3 hours away to a much different tower? Some combination of these? Not sure, but my watch did activate.
Well whatta ya know! I saw your reply, tried the setup through the Wear app again and it was working in less than 5 minutes... Thanks for replying. 🙂
Maybe there is like a 12ish hour delay in registering the IMEI on a new watch?
As a valued customer, your concerns are always our concerns too. I just saw your most recent message and it appears that your Galaxy Watch 4 is now activated. We want to be sure that all is well. Please let us know if everything is OK. Thanks! Thank you for your time and patience too. -Robert C.
Did you ever get your watch connected to a mobile plan?
I spent 5 hours on chat with Verizon last night/this morning. No one seemed to know anything, even technical support, other than to keep trying to add to my plan. I have three different orders that are in completed status, but the watch will not work as a standalone device. So frustrating and what a waste of time!
We know it's important to get your device activated, CROLTN. We are here to help. Please send us a Private Note.
*Rebecca
My Galaxy watch 4 is doing the same thing. It is connected as a stand alone instead of numbershare. Error message says it will not connect to my mobile plan Plus I have the 40 mm and battery life is only 9 hours on 100% charge. Replaced my first watch because of battery and now connection issue. No help thru customer service. They are stating it is an outage. How come my first watch connected to numbershare but not this one. No one seems to care about our issues
We are happy to review this matter with you in depth, and ensure that you watch is up and running as soon as possible. To allow us to do so, please leave us a Private Note here. We are always happy to assist in any way that we can!
*Robert
Please help!
I just recieved my watch BACK from Samsung and i can;t still get it pass the ERROR 101 and -6:
Couldn't set up mobile plan. Make sure your phone us connected to a mobile network, then try again. Contact Service provider.
I spent 8 hours when I got the watch out of the box last Thursday, up tp Tier 2 and Verizon told me to send it to Samsung. Sent it to Samsung for repair, I got it back today and the same error...
If this is a known error, why send us to Samsung!
Please help!!!!!!!!!!!!!
Hello, Mariluz. We would be happy to help you activate your Galaxy watch 4. To get started, we have sent you Private Note. *Cassie
I have the same issue what do I do
I am in the same boat. This is ridiculous. I got my Galaxy Watch4 back from Samsung repair as well, and I can't re-activate it. I have gone through multiple LiveChats and the technical department. This issue needs to get solved! I haven't been able to use LTE on the Watch in weeks, but I'm still paying for the service.
We definitely understand the importance of having your Galaxy Watch 4 activated, and we can certainly try to assist you. Please send us a Private Note, so we may be able to assist. *Gert
Just received my GW4 Classic and get error code -6 "couldn't set up your mobile plan. Make sure your phone is connected to a mobile network."
Is the resolution to wait this out for ~24 hours?
THanks
Having issues reactivating your Galaxy Watch 4 is f concern to us, We are happy to help you get this done, can you please send us a Private Message, so we can assist?
*Lisa
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