Can't get a pin more than 3 times per 24 hours...
Lishaun
Enthusiast - Level 2

Why in the world am I not allowed to use my own account if I have access and get locked out for a full 24 hours? Not even an hour but a full 24 hours?? Might as well make it 24 weeks?

Can't complete a purchase anymore because of this. Relax this 3 in 24 stupidity and make the window an hour at least. 

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Re: Can't get a pin more than 3 times per 24 hours...
vzw_customer_support
Customer Service Rep

Lishaun, 

 

There are many factors that go into protecting the security of your account. You can make a lot of changes online, so we need to make sure your account is secure. Depending on changes made or resets, you may have to wait the 24 hours. There will be a time that you can access your account as much as you want and will not be limited as long as there are not too many changes. 

 

-Jenelle

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