1 Solution
Hello, I know this is probably not what this board is for but I have run out of options.
Summary: I am not able to make calls on my phone, and I am not able to contact Verizon for help in any other way than this message board.
Background: I suspect I am no longer able to make calls because I am out of data (though this is the first time I have run out) but wifi calling is not working either. I am connected to wifi and wifi calling is turned on in my SIM card settings but when I try to make a call I get error messages like : "Mobile network is not available connect to a wireless network to make a call."
Main Issue: I went to login to myVerizon to see if I could buy some more data but to login I need to enter a security code sent to my phone. But I cannot receive the security code sent to my phone because I can't receive any texts. Obviously given I can't call Verizon technical support because I can't make any calls. I can't talk to a human on the Verizon technical support chat without logging in to my account which, like I mentioned above, I can't do.
Additional Info: Not sure if this is relevant but my phone is a Google Pixel 5a.
Sorry for the trouble, hope I'm not misusing this board too badly. Really just don't know what else to do. Thank you.
Solved! Go to Correct Answer
Nevermind, I just did a third hard reset of my pixel and I'm getting data again so it was a Google Pixel issue and not a Verizon issue in this case. Thank you and sorry for the trouble.
We're sorry to read about the issue with getting access to your account. We're here to help. Is this for prepaid service? ~Peter
Yes, I have a paid Verizon cellular plan.
Wait sorry, I just googled what that was. No I pay for my service monthly.
Nevermind, I just did a third hard reset of my pixel and I'm getting data again so it was a Google Pixel issue and not a Verizon issue in this case. Thank you and sorry for the trouble.
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