Can't make phone calls, and sometimes text messages.

Recently moved to Texas from Illinois 2 months ago and the coverage here is absolute trash. In Illinois I lived in the Chicago Burbs and coverage was great. Moved here to Houston and absolutely nothing loads  Can't make phone calls, and sometimes text messages. I've done all basic troubleshooting steps, nothing has fixed it. At this point I whole heartily regret switching carriers. 

1 Reply
Customer Service Rep

Congrats on your recent move to Texas! We certainly want you to have access to our network service coverage no matter where you are in the United States. I apologize for your inconvenience, and we'll do everything we can to get this resolved for you as quickly as possible. 


Thank you for completing troubleshooting steps too. Let's work together to get this resolved. Are you experiencing service issues while indoors, outdoors, or both? Have there been any recent changes with your device? (e.g., software update, new apps downloaded, recent SIM Card change, etc.)


What's the make/model of your phone?



-Robert C.