My dad passed away several months ago and we recently gained access to all his accounts and information. One of the accounts was his Verizon account, which was still activated. Amidst all the grief and loss, his cell phone was not on the top of our mind. Once we realize that the account was still activated, I called to cancel right away. I asked for any reasonably refund/reimbursement since there has been zero activity since his loss. I explained that we didn't have access and just didn't know where his phone was and what auto-payments he had.
I could even understand that we wouldn't get all the reimbursement back because it had been 7 months, but they were not willing to even meet us in the middle. That's very sad. We've been very long time customers with Verizon and this policy is absolutely absurd. My dad had his own account.
The customer service rep was kind, and it's really the company policy and corporation that's a problem and to not have any flexibility for these types of situation.
I have my own family account with multiple lines and will definitely be shopping around for other customer-focused phone companies.
Start a new topic or ask questions in the open forum.
