Cancelled Pre-Order - Now can't Upgrade Phone

[Jmargallo]

Pre-ordered a Black Iphone Pro Max today, and noticed the phone would be delivered on 9/29/23 and the date would not be ideal for me as I'll be out of the country, but I saw the Blue Iphone Pro Max would delivery on 9/22/23 which works out. 

So I cancel my original order since it had only been 5 or so minutes since it was placed, and when I tried to re-order the Blue Iphone Pro Max, my "Upgrade Phone" option is greyed out and can no longer be selected. Im assuming this is because it's still tied to the cancelled pre-order.

Is there a way I can fix this, so I can place a new preorder? Thank you

Verizon Screenshot 

[vzw_customer_support · Accepted solution]

Hello Jmargallo, thank you for reaching out to us. We would be happy to try and help you with that original order. We will be sending you a private note to further assist. 

~Ivone

[Jmargallo]

Okay, is it coming in a form of message on the verizon dashboard or email/phone call?

[vzw_customer_support]

Great question. The private note is sent via this platform but under private messaging. You might want to see there. 

~Ivone

[janismwbuelow]

Are you able to help me with this as well? I tried talking to an agent today but they were very unhelpful and didn’t understand that I wasn’t trying to get promotional credit for a different line, I was trying to also unlock the line greyed out as the original poster stated.

[vzw_customer_support]

Hello, we tried to send you a private note but we were unable to. You need to enable private messages on your account under your account settings. 

~Ivone