Cannot send images via text - invalid destination address

We can send images Android to Android.  but not  android to iPhone via text message. 

The message says Invalid destination address. Every time we try to send images to an iPhone.

We just switched from tmobile 2 weeks ago, ported our numbers and brought our phones S20+ 

Never had this issue with tmobile.

I've been to the Verizon store and replaced the SIM card, reset the network settings, deleted the user I sent the message. Still happening...very frustrated.

Help please.

1 Reply
Customer Service Rep

We're sorry to hear that you're having problems sending messages to iPhone users. Is this happening to all iPhone users you try sending those messages to? Please try this link to visit our S20+ support page: There's an option for "Can't send or receive text messages" that has troubleshooting steps that will help you.