I can access my voice mail by using *86 but not by using the playback arrow
Which model phone do you have? Try restarting the phone is you haven't yet. If it's still doing it after that, try to Reset Network Settings, and if still having trouble after that, try using the *86 to delete some messages and then test in the visual voicemail again.
How can I get in it
We want to make sure you are able to access your voice mail services. Let's review this more together. What kind of phone do you have? When did you start getting this error message?
JasperM_VZW
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