What the industry did was give everyone everything that they wanted for so long everyone thinks that is how it should be.
You broke your phone? No problem....we'll get you a new one and it doesn't matter that you're still under contract.
For so long, when the industry was new, that is how it worked. People got trained into thinking that they should get what they want. Carriers needed to hold on to customers. They NEEDED to hold on to customers.
The problem now it that is not the case any longer. They're fighting to attract new customers in a saturated market. This is why plans are changing and we get better deals on rates and features. However, there are rules and the carriers will be sticking to them.
I can't stress enough that the rules are clearly defined and a little reading will help to get an understanding. I am more inclined to think that anyone who complains about the programs and TOS is someone who didn't read the information and misinterpreted what a rep said. Just because people come here and say that a rep told them something that ended up being false doesn't mean it is so. It is more likely that they only heard what they wanted to hear. In addition, no matter how we explain that VZW is modeling the CarryOver data exactly after AT&T's program they don't care. They saw the AT&T offer it, they got up in arms and begged VZW to offer it, VZW did exactly what the customers wanted and it's not good enough? No way! I won't listen to that.
If they think it is so bad a deal, they should switch to a carrier like T-Mobile who is now offering Unlimited and then they wouldn't have to worry about how much they'r using or carrying over from month to month.
