I have had Verizon service for at least 15 years. The cell reception has always been excellent, better than other services, especially in small pockets. Verizon would have at least half bars in small, isolated location in the Catskill Mountains, Hudson Valley and ALL of NYC, even sub basements and in cement underground areas.
Sometime in May, perhaps early June, my cell service just completely dropped off. I could no longer make calls or text in the majority of my house in Brooklyn, NY, in areas of my neighborhood and random spots all over Brooklyn. For 15 years I had usually full bars or close to it, anywhere in Brooklyn, NYC and honestly, most of the country. Now, something changed in May and service is permanently deteriorated substantially. I have to stand in the middle of my street to get one bar to make any calls or send texts.
This did not only happen with my main line, but 5 seperate work phones, all with unique numbers. They all stopped having usable service in my house/neighborhood on the exact same day. It is obviously not any of my devices. Something was changed at that point and it has completely destroyed cell reception.
Something doesn't make sense and I am finding it very difficult to get an answer from Verizon. I already stopped paying for my work phones because of this. If something isn't done soon, I will be switching service providers. Verizon was worth paying a higher price for superior service. Certainly not paying that price for inferior service/reception. I could get better reception with a cheap prepaid. And people in my neighborhood, with Verizon having similar issues. People with other service providers have seen no change.
This is going on for THREE months, without fix.
Exactly the same situation. Nothing to add to your description. No answers and considering changing after forever with Verizon.
We would never want to lose you and will do everything we can to help with this service issue. A private message has been sent to assist you further.-Sean
We have two phones and we are experiencing the same problem to the point where we can no longer able to use our phones near our home. So much for Verizon's "Can you hear me now" slogan.
This has been the exact same (maybe even as early as last fall) in my area of Michigan. I can't be sure, but I am betting the 5G transition is taking priority and therefore the "old" network is being neglected. It's sad.
I'm close to switching to at&t as I am eligible for FirstNet access and my coworker has true LTE speeds inside our building at work.
Even in the 911 center I work in, with an on site repeater system, we get MAYBE 1-2 bars of service and speediest is showing less that 2 Mbps download speed on LTE. I have even found that I get a stronger signal by turning LTE off and forcing 3G service. So disappointing as Verizon has been so good to me for so long.....they have just really let their service slide lately around here.
Let's get to the bottom of this, please send a Private Note.
Same problem here. It has been going on for months and is starting to impact my work. I have poor reception in my apartment in FiDi (corner building; no obstructions) and my midtown office. Please advise
One of our main goals is to provide reliable service and we are concerned to learn you are experiencing issues at home. Tell us a little more, what model is your device and is the software up to date? What services are impacted?
~Maria Elena
I am in the Berkshires in western MA and was just there this weekend. VZ signal was never great there but I could always get some signal. Over the three days there I had no service the entire time, no ability to make calls or get cellular data. Something has changed.
We always want you to be able to use your service, no matter where you are. We can definitely take a closer look into this for you. Please allow me to explain that we would like to troubleshoot the issue with you when you're in the affected area, so we can complete some steps, and if needed, create a ticket that goes right to our network team. You can reach out to us by phone at 800-922-0204, or you can reach out via Facebook or Twitter. We are eager to help!
-Jordan
I have the same problem. I've been a Verizon customer for 20 yrs and always had good service in my NYC apartment and in the City as a whole. Now I have 1 bar on a good day, calls drop, out going calls fail. I've called Verizon several times and I was told that "Verizon doesn't guarantee cell service indoors." Ridiculous. No longer seems worth spending more $$ with Verizon if the service is just as bad as other carriers who cost less per month. @vzw_customer_support
Hello! When did the issue begin?
*Leyla
I too am incredibly frustrated and experience the same issues throughout Central New York. I used to brag about how dependable my Verizon service is; these days I'm embarrassed. More often than not, my galaxy s21 ultra will have one bar on 5G or 5GUW and NOTHING loads. Would be slightly less frustrating if I at least had SLOW service in certain spots, but most often it can't even stream YouTube music. I have lived in the same area my entire life and I have never had so many problems with this. My friends and family have the same issues; all have new phones, all on Verizon unlimited top-tier phone plan, and we all used to have extremely dependable service and are long time customers. For the first time ever I am seriously considering switching networks. It is truly unacceptable and I am beyond annoyed. Newer model phones have better 5g modems in them so perhaps that would help but my phone is only a year and a half old. Literally almost never had calls breaking up and dropping out until the last 3-4 months. Someone at Verizon needs to address this clearly widespread and endemic issue that they are clearly sweeping under the rug. If they need more time to upgrade/build towers than at least say that. Still does not explain why I can't even load a web page in at least a 1/3 of the area I often travel. Someone do something and take this seriously!
You can also contact Samsung directly if you have other questions regarding this update at 800-726-7864.
-Sean
My apologies as that last message was regarding our full conversation and response in the Private Message that we sent.
-Sean
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