Cell Towers
CovertRain
Enthusiast - Level 1

Can you request that a cell tower be added in your area or check to see if one is planned?  To be clear, I DO NOT OWN real estate where it can be placed.  Seems like that is the default response and never answers other similar questions.

Is there a way we can inquire?  Everyone in our area seems to get 1 bar service.

Re: Cell Towers
DG005
Enthusiast - Level 1

Is there a process for asking for at least a review of your area?! 

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Re: Cell Towers
vzw_customer_support
Customer Service Rep

Hello, CovertRain. We understand the importance of staying connected with quality service and are concerned to hear you are having trouble. Cell tower locations are based on a variety of factors and Verizon is consistently working to expand coverage to ensure the best possible customer experience. Can you clarify where you are currently encountering issues? 

*Joshua

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Re: Cell Towers
CovertRain
Enthusiast - Level 1

San Tan Valley., Arizona 

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Re: Cell Towers
vzw_customer_support
Customer Service Rep

Hi, DG005!

Thanks so much for bringing this to our attention, I'll be delighted to assist you with your service concern.

The coverage have many factors that could affect the connection because are some components that obstructs the range from the tower to your area, like many trees, a river, mountains, etc. 

>Yosh

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Re: Cell Towers
vzw_customer_support
Customer Service Rep

Thanks for reaching out, CovertRain. We know having access to the best service is vital. Feel free to send us a Private Note for assistance.

*Alexis

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