Cell service outage over 24 hours Vista CA

Per Verizon store in Oceanside a cell tower in Vista is not working.  They could provide no details nor repair time. Consequently, no cell phone or text service for over 24 hours in Vista/Oceanside Hwy 78 / College area. No info on Verizon web site and chat is endless loop of automated queries.  Granted a rare occurance, yet cell service is a lifeline for many.  A robust response / notification effort is required.