Charges on monthly bill
MrMack2
Enthusiast - Level 1

On my monthly bill from Verizon I am being charged $9.99 for something called Moblle
Billing Firstscreen Products. I do not know what it is for but how do I get it off my bill ? 

Re: Charges on monthly bill
rtupen
Enthusiast - Level 1

I'm having the same exact issue and cannot find out how to cancel/stop this charge. 

Re: Charges on monthly bill
vzw_customer_support
Customer Service Rep

Hello rtupen,

 

I would be concerned too if I had an unexpected charge on my bill. What is the name of the exact charge you are seeing? Is it showing for your line or another line on the account? 

 

-Christopher

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Re: Charges on monthly bill
vzw_customer_support
Customer Service Rep

We can look into any billing questions or concerns you have here on line. Please send us a Private Note. 

*Gen

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Re: Charges on monthly bill
GerladS
Newbie

This company charged me for something I did not ask for and will not pay.

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Re: Charges on monthly bill
vzw_customer_support
Customer Service Rep

Good day, GerladS. Please be assured that we want to resolve this billing issue for you as we want you to have an excellent experience and accurate billing. We sent you a private note, please reply to it for further assistance as we need to access the account to resolve your concerns. 

-Antonio

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Re: Charges on monthly bill
sgarceau
Enthusiast - Level 2

@vzw_customer_support 

 

It took 8 of you including multiple supervisors just to figure out what my bill should have been if you made the plan  change on the first day of the bill cycle as requested and promised.  Hopefully you can you do it a bit better here, but I wouldn't hold your breath.

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Re: Charges on monthly bill
Dudgeonj
Newbie

Firstscreen products

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Re: Charges on monthly bill
Dudgeonj
Newbie

Firstscreen Products $9.99

Joanne 

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Re: Charges on monthly bill
Nemo4
Newbie

I had the same problem.  The charge somehow was incurred to my Verizon account when I used the QR Code Reader app to try to download a Busch Gardens Williamsburg park guide to my cell phone.  I did not agree to the purchase.  I was able to talk with a helpful customer service representative at Verizon who cancelled the charge and issued a refund - a good thing, because it apparently is a monthly subscription charge.

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