Chat not working on the app

[Jlrivera17]

I have paid off the device. I want to get out of this monthly line I have a just do a prepaid plan. I need help with this.  What do I need to do? I want to do prepaid plans like you can buy it from the store

[vzw_customer_support · Accepted solution]

We would love to help. Are you looking to port your mobile number over? Please reach out to our Sales team at 800-256-4646. -Joe

[SynthpopAddict]

Joe is correct, if you want to convert your postpaid line to prepaid, call Inside Sales at 800-256-4646.  Make sure you don't have any outstanding contractual obligations with your postpaid account or you'll get surprise billed for early termination fees or some such.