I was told by a chat representative that I could locate transcripts of past chats under "Account" once I log in to my account on line. The option isn't there. Does anyone know where to find transcripts?
Exactly what I'm looking for right now! The answer I found seems to be old and I don't see what they're telling me I should see.
I understand that you would like a copy of your previous interactions. If you are signed in we do have access to these transcripts. Can you tell me more about why you need these documents? AmberF_VZW
I need a particular chat where I asked for one of the lines on my account to be disconnected. Verizon disconnected the wrong one.
First and foremost, we apologize for your inconvenience as a result of one of your lines of service having been disconnected in error. We can still help you resolve this matter and we'd like to continue working with you. Chat session request for transcripts for our customers must be initiated during the session.
As our valued customer, your account concerns are our concerns and weโre here to assist you in any way we can. Verizon takes protecting our customerโs personal and account information very seriously. Since we will need account-specific details from you, weโve sent you a Private Message on this topic:
RobertC_VZW
This is not a true statment. In my last three chat conversations I have requested a copy of the transcript and in all three instances I was told that they could not supply transcripts.
mbrittb00 You are in a community forum. If you want to have a transcript you should use one of our support channels. We are not able to provide a transcript from this platform. -Dolores
Since you have access to these transcripts, can you supply me one from 4-18-2024?
Start a new topic or ask questions in the open forum.
