Complaint
MICH-B
Enthusiast - Level 2

How can I file an online complaint?

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1 Solution
sprmankalel
Champion - Level 3

Click on Contact Us and get the mailing address then write a letter, put it in an envelope, write the mailing address on the envelope, affix a stamp and put it in the mailbox.

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29 Replies
sprmankalel
Champion - Level 3

Wow!

Where is YOUR responsibility in this? When do you really take the responsibility for not understanding the promotion? You said that you didn't. You can't not understand the promotion, not follow the promotion rules and expect to get the the promotion in full.

The world doesn't work that way.

mflandshark
Contributor - Level 3

You have to take responsibility for not understanding the promotion and agreeing to it. You literally said before that you didn't understand but you signed the agreement anyway.

It sucks that you were confused or that there was a lack of communication between you and the sales agent when you started services but at the same time you are also an adult who needs to make sure that they understand something before you jump into it.

You'll get the credit that your old phones were worth on a monthly basis or more than likely not at all make sure that the trade-ins were submitted properly because I cant tell you how many people have a hard time understanding the right process.

Also just because someone tells you the way that it works doesn't give you the right to go off on them. They were doing nothing but trying to help you understand something that's obviously giving you a hard time. The only ones that work for Verizon are literally labeled with it in their username.

BLUDREAMYGIRL2323
Enthusiast - Level 2

Why is having a salesman LIE to me, my responsibility??? THE POINT IM TRYING TO MAKE IS THIS: WHEN I ASKED, NOT ONE SALESMEN, BUT 4 IN TOTAL, I WAS STRAIGHT UP LIED TO! WHY IS THIS MY FAULT??????????? IM ONLY GOING TO SAY THIS ONE MORE TIME THEN IM THROUGH DEFENDING MY SELF TO YOU !     I WAS TOLD, I WOULD NOT HAVE A HUGE GIANT ONE THOUSAND PLUS PHONE BILL!!!!!!!!!!!!!!!!!! I WAS TOLD I WOULD HAVE NO OUT OF POCKET EXPENSES DUE TO THE SWITCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!    AND TELLING PEOPLE THEY WILL GET A BILL CREDIT " to help you pay the bill!!!  AND THEN OFFER THIS CREDIT AT $12.00 OFF YOUR BILL FOR 2 YRS IS DESEPTIVE!!!!!!!!!!!!!!!!!!!!!!!!!!!  I AM THROUGH BEING SPOKE TO LIKE IM AN IDIOT !!!  I FOLLOWED ALL THE DIRECTIONS AND NUMEROUS CONVOLUTED STEPS TO. THE. LETTER!!!!!!!!!  IM NOT COMING BACK HERE SO SAVE YOUR INSULTS FOR SOMEONE ELSE!!!!!!    

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sprmankalel
Champion - Level 3

So,

I can't read a post in all caps with lots of exclamation points for punctuation.

The problem is that you admitted that you didn't understand the promotion yet you still signed up for it. You HAVE TO take some responsibility here. If you didn't understand the promotion, how can you claim that you were lied to? Seems if you know enough to think you were lied to then you understand enough of the promotion.

It has been explained numerous times to you how these promotions work.

Would you buy a car if you didn't research the promotion details? I don't get it. I don't get how you could sign a contract and not understand what you were signing. I don't get how you don't think that because you didn't understand the promotion yet signed the contract that you don't have any responsibility here. I am baffled.

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MAGERB
Enthusiast - Level 3

Why do you even care? Why must you insist on getting in that last word just to upset them even more? I think they get the idea NOW. What do you get from it? I am baffled!

linda18
Enthusiast - Level 3

I'm sorry to hear of your story. Similar thing happened to me, so far, no resolution. Eventually, if they don't come through, I'm going to file with the FCC, consumer affairs, etc. You should do the same. I stopped writing on the VZ board because there is a lot of trolling and not much helping. I just logged on because I was seeing how abused you were. I'm sorry.

BLUDREAMYGIRL2323
Enthusiast - Level 2

Thank you!

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laurenc_vzw
Verizon Employee

I am very sorry for the experience you had when activating new service, BLUDREAMYGIRL2323. I want to do everything possible to resolve your concerns. I have sent you a private message and I look forward to your response.

LaurenC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Acrillix
Specialist - Level 2

1. Complete port

2. Trade in phone (within 45 days of activation)

3. Activate new 4G LTE smartphone

4. Pay off old carrier

5. Get a Prepaid card with amount of contracts (up to $350.00 for ETF, $650.00 for DPP) -

Remember:

ETF = $250.00 Device = $125.00 | $250 - $125 = $125 Visa gift card

DPP = $650.00 Device = $350.00 | $650.00 - $350.00 = $300 Visa Gift card

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