Verizon does not have a complaint department, neither does AT&T or T-Mobile. You contact them you are contacting customer service. If customer service has not been able to resolve your problem then you might ask for their loyalty or customer retention department. If that has failed you need to go outside of the carrier.
You can file a complaint with the Better Business Bureau department which is forwarded to upper management and they will call you.
Since there seems to be no where to complain to verizon ill do it here, first of all for about two months I have had no use of data on my account yet still had to pay for it including my jet packs... things start getting a little better so I buy my grandson a gizmo watch and call to have it activated, I bought the gizmo watch and put it on a line that originally had a jet pack on it, your incompetent agent tells me it cant be activated, then it can be activated but the watch costs less than the jetpack monthly so ill be paying jetpack fees not the watch fee, I paid the $35 to switch to the watch from the jetpack which is not under contract, then your agent puts the watch on the main number on my account MY NUMBER which I work from, and cant seem to switch it back, ive been on chat for several hours now and have lost a whole nights work, since I have no number to call me back when they decide to fix this i said id hold on chat... so now they shut me down and are not answering... I have an old package plan for my phone your incompetent employee had better not have lost that for me and how long does it take to switch this back .. what am i supposed to do with out a phone to call from ???? im a long time customer with 10 devices on my account and this is how im treated its amazing
All I was trying to do was claim my monthly reward and they said that I didn't have any, well I do. I have my password for the account but can't remember my pin,they sent me one but it didn't work, I asked for a phone call and I never got one, I am not satisfied with your service.
Since I cannot file a complaint either I will also do it here as well as with the better business bureau. Between September 21 and September 23, 2021 I spoke with an agent on Live chat. I told her that my husband had bought a satellite phone to contact me when he is away fighting fires and he does not have cell service. I asked her what kind of plan I needed because the satellite phone number is considered and "international call" and I did not want to get charged a bunch extra for the calls. She told me that the Global International Plus was the one to use and it would cost me an extra $15 a month so I agreed to the plan. She also told me that if I have any problems that she would take care of it. Here it is a month later and I get a bill for $1410 ish dollars!!! That is $1128 (and some change) MORE than my normal bill. I have spoke with 2 different people on live chat and they tell me that it is my fault and I have to pay that bill. I was completely set up by verizon to get a HUGE overcharge! So it is ok for their agents to tell you about plans they have to get you signed up and when it turns out to be wrong, they wont own it and fix the problem. They just stick you with the bill and say oh well.
Slunzmann, we can understand the shock of such a large bill. We want to help make sense of this. To clarify, was your husband outside the US when using his device? *Joshua
The last way we want you to feel is frustrated, Meira2484. I'm so sorry to learn about any issues you're having, and I'm here to help. I would like to access your account and see what's going on, so I can help. In addition to this message, I will send you a Private Note. -Jordan