On Oct 18th I opened a support request with the following:
Our mobile service has deteriorated dramatically over the last 6 to 8 months. Within our home calls are dropped, people cant hear us - emails are not getting sent. I almost called an ambulance for my husband two days ago when he called me from our home and I thought he was having a stroke. I was panicking. We have tried pods and have a new wireless extender they do not helped I even purchased a new phone. I am afraid we will not be able to contact 991 in an emergency.
I asked that I be contacted by email - I got two emails to login the Verizon app and nothing else via email. Then customer support closed out the ticket and labeled it as resolved.
What is Verizon doing about wireless connectivity in the Franklin MA area.
Hello, being on top of your service is crucial, especially if you are having network issues. Verizon is here to help.
If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
I reached out to the support line - and spoke with a rep who checked the line - "created a ticket" and told me someone would be in touch within 5 days - its been two weeks and nothing.
Start a new topic or ask questions in the open forum.
