Contact store manager
Enthusiast - Level 1

Aloha fr maui

I have an issue that happened at a verizon store here on maui but i dont know how to contact them besides going in. Im in lahaina n i have no car my house was burnt to the ground n i got my birth certificate fr my mom n she gave me some money to get by. I am almost 95% sure i dropped that envelope either inside or outside the store n i jus asked if they could check their cameras but they told me that i gotta get corporate office to do it bcuz they dont have access to it. They (am I referring to sales associates) said not even the store mgr has access. I asked for his name store number phone number got their names date n time but what i dont understand is how the store mgr cant access the cameras let alone how do they know for sure that that is true? They told me both mgrs are in a meeting n thats y i couldnt talk to them.

I jus thought of this now but i should have number n name but being sales or customer service they could have further assisted by asking me for that info.

Another thing is when we went back to the store i jus pulled up in the parking lot n the guy that assisted us earlier was immediately right there n said oh ur back? Thats when i started to explain n he said oh yeah ok. An envelope right? So that made me think they found it. Only to be brought back inside to tell me they didnt see anything.

I had a friend that was going that way to take me n we searched high n low in the car around it outside the store but nothing. I cant get a hold of corporate it jus keeps going in circles the automated service n so now im reaching out to u.

This enveloped contained my birth certificate. I needed it to replace my id that got destroyed in the fire along w my home my car my life from the lahaina fires.

I jus asked if they can check the cameras. N if im wrong, then please I'm so sry for causing a fuss. My head is not where it should be at all times. Its frustrating enough to be going thru trauma n then to have no help fr the sales agents at the store to either say yes or no I lost it there.

  • I need direction please it was my birth certificate n $150. It may not seem like a lot but at this time in my life its a helluva lot to me.
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