Hello everyone,
I signed my 2-year family plan contract on April 18, 2010. I am thinking about switching to another carrier because my family and I want smartphones, but we've determined that Verizon just costs too much. If I switch now, will I get hit with the early termination fee? I looked in My Verizon and there is no Contract End Date listed.
Your contract hasn't ended yet so, yes, there will be an early termination fee.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
You say you signed your "Family Plan" contract on April 18, 2010. Actually, there are no contracts on "plans", just on lines of service and usually in return for purchasing a phone at a discounted(subsidized) price.
Did you purchase ALL of your phones at the same time? You have a separate contract on EACH line, so unless you purchased/activated ALL of your lines at that time, you will have different contract end dates. If you did purchase/activate ALL of your phones on that date, your contract end date will be April 18, 2012 and there will be an ETF if you cancel/switch your service prior to that date.
Hello vburke85,
We definitely do not want to lose you! I'd be more than happy to look into your account to see the contract end dates for your lines and to discuss other options. Please send me a DM with your name and mobile number. I'd be happy to help!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
I find it a bit sad that there are hundreds to thousands of concerns, issues, and support requests in these forums and the only time I see a Verizon person pop up and address anything is to either a) moderate a minor issue on a technicality or b) someone's contract is almost up and THEN they want to provide excellent customer service (as seen here).
I'm willing to bet if this person had a year or more left on their contract, you probably wouldn't be replying here. Can you guys please hire more support people to deal with the volume of requests on here? The service online has been truly terrible at best. Most the helpful posts are by community members rather than Verizon reps and that's a bit disappointing.
boobdole wrote:
Can you guys please hire more support people to deal with the volume of requests on here? Actually, Verizon has plenty of support people, but it seems some people do not like to call CS for free at *611 from their cell phone or (800) 922-0204 from any other phone.
The service online has been truly terrible at best. Most the helpful posts are by community members rather than Verizon reps and that's a bit disappointing. And is to be expected on a peer-to-peer forum such as this. When I want input from a CS rep, I call Customer Service *611 from my cell phone. It is harder to interact with a Verizon rep on here if one actually responds because of the fact you first have to "follow" the rep and they have to "follow" you. After both are following each other, you can converse by DM so that the rep can find out what your account # is and can give you account specific information. You should not, and incidentally is against the forum TOS, to provide personal information such as this in a post for ALL to see. It is much quicker to do so via phone.
I've called CS a number of times and got the same kind of support over the phone as I did when I talked to an online person. Basically, they aren't informed of new technology updates, can rarely help me with account issues, times they HAVE told me they were going to credit me for something, I was never credited, and then I get apologies with no solutions. The only difference is I have to sit on the phone line to talk to someone and have them guesstimate on the spot. I'd much rather have them take their time, get the necessary information (I don't expect them to know everything right away), and then get back to me. It makes sense for them, it makes sense for me.
I think you are correct when it comes to basic account information because they can easily look stuff up. But anything more complicated than that, talking to a customer rep about it rarely works and usually ends with you being transferred multiple times til you do find the right person or you get disconnected. Just my experience.
Good luck with trying to find contract information online. This is just another method of verizon trying to "hide" their charges and contracts and nail the customer. I have been searching and searching online for my contract and all they provide is the means to spend more money. No real maintenance of your account and plan. I have communicated with them numerous times about issues adn nothing has been resolved with the customer in mind.
I'm sick of all you idiots. Verizon is not hiding anything from you. If you can't find your contract end dates, your upgrade dates are plastered all over the place. Add 4 months to those.
Verizon is not out to get you.
<< Please keep your posts courteous >>
Message was edited by: Verizon Moderator
verizoncustomernoservice wrote:
Good luck with trying to find contract information online. This is just another method of verizon trying to "hide" their charges and contracts and nail the customer. I have been searching and searching online for my contract and all they provide is the means to spend more money.
Verizon is your cellular provider, NOT your filekeeper. You are provided a copy of your contract when your sign it. At least I have EVERY time I have ever signed a contract with Verizon. Additionally, Verizon gives you access to an "online" copy of your contract for 1 year after you sign the contract. If you feel you NEED a copy of your contract and fail to download and save a copy within that 1 yr time frame, well I guess you didn't need it all that much!
It is true that they are not your record keepers. However, it is also true that they have that information on file and, if requested, they should be able to provide that information to you. If you ask for it and they give you misinformation or can't provide it for you, that's a problem. If they can hit you with early cancellation fees, they certainly have that information on file somewhere.
Have you tried contacting Verizon to ask them about your contract end date?
boobdole wrote:
If they can hit you with early cancellation fees, they certainly have that information on file somewhere.
As a corollary to this statement, if I can be hit with cancellation fees, I make sure to KEEP the copy of my contract from when I signed it or to DOWNLOAD a copy within a year after signing the contract since at the time of signing, I was told it would be available online for 1 year.
Heh, ok, I'm sure he/she gets it. They should've kept and read a copy of their contract and you are more responsible than they are.
Moving on, I think they just want to know the best way to determine whether or not they're going to be hit with an early cancellation fee. Contacting Verizon (if you can't locate a copy of your contract) is your best bet. Make sure to keep record of what they say including who you talked to, what time, etc and try to get something in writing in case they give you incorrect information leads you to cancel early and get hit with a cancellation fee. I had this happen to me and was not happy about it. To be fair though, I should have kept better records (though I maintain misinformation is worse than no information, especially coming from the people dealing the "cancellation fees").
as has been mentioned, it will be different dates for each line, unless you purchased all of the phones at the same time. also, it's likely that there is no contract end date showing up because if you signed it in April of 2010 then you are already out of contract. just call them to make sure.
Ok I'll try calling *611. I forgot about that and the toll-free 800 number. I called my local store, and the guy I talked to couldn't answer my question. I thought the blank contract end date meant that the contract has expired, but just wanted to be sure because I don't like those kind of surprises. Thank you everyone who tried to answer my question.
Good luck. Let us know how it all plays out!
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Message was edited by: Verizon Moderator
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