Correspondence Team Request

Alaaherz
Newbie

How long does it take for the Verizon Correspondence Team to get back to me. 

After numerous calls and discussions with several agents, they advised me to reach out to the Verizon Correspondence team by sending a letter. However, it's been a month since I raised the issue and 2 weeks since I sent the letter, and I'm yet to hear back. This problem is severely impacting both my personal and work life, putting me in a difficult situation. I need a resolution urgently as it’s affecting me negatively and causing significant disruption.

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5 Replies
vzw_customer_support
Customer Service Rep

Happy Friday! Being on top of your service is crucial, especially if you are managing a correspondence request. Our goal is to offer the support you deserve.

 

Please tell us more, what issue was raised? What resolution were you seeking? ~Gilbert

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Alaaherz
Newbie

Hi Gilbert,

The details of my issue is in the letter that was sent out weeks ago. The resolution I am seeing is also in the letter that was sent out weeks ago.

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vzw_customer_support
Customer Service Rep

We would like to get more details. We sent a Private Message to further assist. ~Geo

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Alaaherz
Newbie

I replied back to your private message. Looking forward for a resolution.

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Alaaherz
Newbie

Hi Gilbert,

I have the detailed information in the letter that I sent out weeks ago. The resolution I am seeking is also in the letter that was sent out weeks ago.

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