Did you check the links in the other threads about this topic?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
We know a lot of people are being greatly affected by COVID-19, gmaddison01. We can certainly help on an individual level with billing, and we have the various support options we're doing for COVID-19 detailed from the page here: https://www.verizonwireless.com/support/covid-19-faqs/