Credit check cannot be processed at this time

[liammcbride03]

My mother is trying to sign up for services and when she tries to get a credit check, it says it cannot be processed at this time. Why is that?

[Green_Sub]

Possible credit freeze at one of the 3 credit bureaus?

i had to unfreeze mine at Equifax.

[vzw_customer_support · Accepted solution]

Hello there! We're sorry to read that she's having trouble starting new service. If she's still having the same issue, we would recommend reaching out to our Sales Team over the phone by dialing 800-256-4646. We'd be glad to help her join the Verizon family. 

AaronS_VZW