Hope someone out there can help me with this or had a similar problem an knows the solution. I am a new customer, bought a bran new phone. The phone I bought had a promotion price of x dollars a month making the phone x amount of money. ( I don't remember the amount) I bought the phone out right. i asked in chat and was told I would get a $15 credit for the next 24 months. That would bring the cost down to what the promo instalment price was. After 2 nd bill, and no credit to account I contacted chat again, guy I got on chat said Verizon dose not offer deals like that. Any ideas how to resolve this?
If you bought the phone outright meaning you paid for it in full on the spot then you probably won't get a deal like that. Hopefully you saved the chat transcripts to prove it.
We would love to help ensure you get any eligible promotions. Please send a Private Note and we can offer you more personalzied suppot to review the eligibility.
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