Customer Service Feedback
STOPIT115
Enthusiast - Level 1

Where can I send customer service feedback?

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15 Replies
vzw_customer_support
Customer Service Rep

STOPIT115, we understand the importance of making sure your feedback is heard. Thanks for reaching out to us here. The best way to have your feedback addressed would be for you to call into our customer service support. You can reach them directly by dialing 800-922-0204.

 

JoeyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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DANIX
Enthusiast - Level 1

What if I just want to email my feedback ???

Ann154
Community Leader
Community Leader

Contact Us | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

vzw_customer_support
Customer Service Rep

We always want your feedback DANIX! We don't offer email support at this time. As you can see in the Contact Us link that our community member provided, there are multiple ways to reach out to us. Was there anything we could address here?

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Codyat21
Enthusiast - Level 1

Verizon wireless is terrible I always pay my bills and still end up with terrible service can't watch a movie or show without stopping every 10 seconds and all I'm told is there isn't anything wrong when I got 3 towers around where I live and to connect to WiFi haha shouldn't have to connect to WiFi when I pay for unlimited everything

​Content modified as required by Verizon Wireless Terms of Service

GRINCH
Enthusiast - Level 1

Some of us dont like being on a call for 3HRS. Maybe Verizon should think about providing an email address so we can vent and maybe handle problems in a more effecient manner.

vzw_customer_support
Customer Service Rep

GRINCH, I can understand your concerns and desire to vent your feedback. I am a consumer as well and I would not want to be on the phone for 3 hours either. I do apologize for this situation. I want to make sure that I provide you with all of the avenues we have available to contact us. While we do not have an email address, we offer an array of areas in which you can contact us. Please click the following link that Ann154 provided in her previous post. Click https://www.verizonwireless.com/support/1d/secure/contact-us/ .

Does this provide clarity?

VeronicaM_VZW

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Harleyhogrider
Enthusiast - Level 1

That response about the best way is total fabricated administrative garbage.

I am so fed up with Verizon services I am on the edge of going back to ATAT. I have had to replace so many defective phones with Verizon, I have paid for services that don't work worth a dang, like your Verizon GPS, which I cancelled. and your Message+, not to mention your backup systems to your cloud, or a memory card, or options to Google. You trust these are working but no they are not. The hellasious number of hours I have spent with the tiers of your tech support who don't know anything and keep passing you on to the next level and next and next level without ever passing on any info to the next level causing you to spend more hours of garbage repetitiveness to each new person. The only reason I left ATAT after years of great service was because of the lack of coverage at the Portland VA Hospital. And well guess what yours isn't any better no matter how much you brag about it. It simply is absolutely a bunch of lies about what you really provide.

glitchedpixel
Specialist - Level 1

@Harleyhogrider wrote:

That response about the best way is total fabricated administrative garbage.

I am so fed up with Verizon services I am on the edge of going back to ATAT. I have had to replace so many defective phones with Verizon, I have paid for services that don't work worth a dang, like your Verizon GPS, which I cancelled. and your Message+, not to mention your backup systems to your cloud, or a memory card, or options to Google. You trust these are working but no they are not. The hellasious number of hours I have spent with the tiers of your tech support who don't know anything and keep passing you on to the next level and next and next level without ever passing on any info to the next level causing you to spend more hours of garbage repetitiveness to each new person. The only reason I left ATAT after years of great service was because of the lack of coverage at the Portland VA Hospital. And well guess what yours isn't any better no matter how much you brag about it. It simply is absolutely a bunch of lies about what you really provide.


1) Verizon doesn't make phones and neither do the other carriers. Defective equipment is on the manufacturer.

2) Google maps is free.

 

3) Apps are a thing, no one is forcing you to use a specific messenger app.

 

4) Verizon cloud is an optional paid for service. SD card backup is 100% on you. There are other cloud backups like iCloud or Google Drive. No cloud solution is perfect. For content that is irreplaceable, you'd be doing local backups for those if you care.

 

Not a single mention of why you spent multiple hours with support. From what was posted, I just see complaining.

Dan47
Enthusiast - Level 1

I dont wanna call costomer services to be put on hold for 3 hours and my complaint to be thrown into the trash so im leaving my complaint here. I have been recently having an increase in spam calls. I am getting anywhere from 4-10 calls a day and it doesn't matter if I block the numbers or not.  Now they have this call filter out and come to find out you have to pay a monthly fee for the version that actually works.  That action is total garbage!!  I'm already paying too much for my phone and pho

ne service.  Verizon should provide that protection to its customers without an extra cost.  I'm not paying to be constantly harrassed by bogus calls this is no different from micro transactions in video games and paying for no ads.

ZoeDee
Enthusiast - Level 1

Verizon, you have apparently fired a bunch of people in order to lower your prices. I called your customer support line, which was a bunch of automated prompts, and then hung up on me, saying "I'm sorry you're having trouble. Goodbye." I was not having trouble. YOU are apparently having trouble. Then, i called again to attempt to find the magic formula for getting a live agent, and was put on hold for so long that i was called into a business meeting and had to hang up. Even if i hadn't, i'm sure your poor, probably underpaid customer support rep, if they actually exist, would have been able to take no useful action. Verizon, get your act together before i switch service. And I'm sorry you're having trouble. Goodbye.

vzw_customer_support
Customer Service Rep

We appreciate you as our customer ZoeDee and would never want to see you leave. We are always available to assist you. What had you calling in to Customer Service? What number did you dial?

 

RashadM_VZW

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glitchedpixel
Specialist - Level 1

Please don't call some random stranger to complain about stuff they have no control over. Agents have no control of company policy or the ability to really change existing ones.

If the feedback is anything other than an idea to improve efficiency, it's not going to go anywhere.

Kamehameha
Newbie

Aloha,

I spoke to Charisse from Verizon yesterday and she helped me fix my account, and I am very grateful, because the first person I spoke to would not help me or listen to me. So, I just wanted to send a shout out to her and thank her for working so hard for me.

Mahalo Nui Loa,

T McCullen

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tammye_vzw
VZ Employee Emeritus

Hi Tasha - TJ here! I'm a Verizon employee responsible for content management and moderatoration of the Verizon Wireless Community forum. 

I wanted to let you know your post will be forwarded to management so the rep that helped you see your post. Post thanking our reps are few, so thank you for using the forum to do so.

Best of regards,

-tj

TJ Elgin
Community Content Manager/Moderator
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