Not even sure where to start.. But here I go.. Someone from verizon called me about some new phones for my business account.. I agreed to 3 new phones.. The phones did come.. But there was a miscommunication about the storage size.. I wanted 512 and got 128.. So I returned the phones to my local verizon.. Thats what I was instructed to do.. A few days later... I ordered 3 new phones and internet. This was on the second week in April.. I received the internet but no phones.. Ive been charged for device payments and monthly payments and never received the phones.. There has been many different stories told to me.. One was that I actually got the phones with the internet and signed for it... Not true.. Truth is.. The phones were never sent because one of them was on backorder.. Ive spent countless hours on the phone with people from all over the world and countless hours in my local verizons about this matter.. Since I ordered the cellphones over the phone with a business representative.. The local verizon cant do much.. Not sure why.. Its now July 6 and I still don't have phones and my bill is $1100 .. My service was turned off on the 3rd.. No way I can work or communicate with my family.. Went to verizon again yesterday.. Was on there phone for almost 3 hours.. Talking to I guess a different verizon.. Thought everything was good.. Nope!!! Phone still off!! Will have to go to Walmart to get prepaid phones for now... There is so much more to say!! Worst customer service ever!! Hope this gets to the right peeps!
You're definitely in the right place to get started, Mack916. I know I wouldn't want to be paying for something I did not receive, and apologies for the mix up on storage capacity on the original order. We don't have access to all account types here, but we can still help. Since we will need account access to assist, please be on the lookout for a private message from us.
-Joseph
Thanks for the reply Joseph!! Please let me know what I need to do on my part please..
Start a new topic or ask questions in the open forum.
