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When Verizon Support admits that there was an issue in their system, does Verizon offer the customer any type of reimbursement?
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You left that info out. Yes, if you are trying to upgrade outside of Verizon and you're on an edge plan you will have to pay what is owed on the agreement first or pay full retail for the phone. If you're saying that the date you would receive the phone is the same as it was I'm not understanding the problem. A mistake was made but I'm not sure if you are owed something for that. It would be nice but your service wasn't interrupted (where you would receive credit for the time it was down). So as much as you may want a little something it's not something you had to be given. If it's cheaper for you to early edge via Verizon then it's best for you to do that. Or pay the amount owed on the agreement. Or pay full retail from Apple.
If service is interrupted due to Verizon's fault, there is reimbursement for those days, but outside of that, you MIGHT receive an inconvenience credit, but that's about it.
But they expect more money in order to change carriers.
So it's either pay, or else.
MWalters3 wrote:
But they expect more money in order to change carriers.
Please clarify.
They want me to pay an early termination fee, because I asked if I could leave the contract. Which yes I understand, but they lost the order, and now since I'm not going to get it for another month I told them I wanted to purchase it directly from Apple and they told me I could do that if I paid them all this additional money.
Yes, you must pay your ETF if you cancel your contract. Cancel the order. You cannot pay for an item you never received.
Are you saying they are requiring you pay full retail? Because that's the only additional money they could be talking about if you plan to stay with Verizon and purchase a device from Apple. A little confused about what you're saying.
I would not be changing service, I would only be changing where I have obtained my device from, only because they "LOST" my order and have pushed me further into the backorder process when I should've received my device during the initial rollout of the preorder.
Ok well if you cancel that order you won't be paying more at Apple to get the device. And you wouldn't be paying more to Verizon. If you're eligible for an upgrade or are using Verizon's or Apple's payment program then that's what you would be doing. No extra fees.
One would think, but they are saying that I would have to pay "x" amount in order to do that for the ETF. I said I wouldn't have to do that if you could get me the phones that I ordered, to me like 5 days ago like you promised when I ordered them. And of course they didn't care that their system caused the error, they said pay the ETF so you can get the phone thru Apple or wait til the end of OCTOBER.
Not understanding. Are they saying that the phones were shipped to you and therefore you are responsible for them? Thought you said that they ended up moving you back in the shipment cue due to them "losing" the devices....as in they still plan to ship them to you but it will be whenever supply is available to ship. If that is the case then there is no ETF if you cancel before they ship.
If you cancel the order...not your account.
They were never shipped to me, they got lost in their system, so they told me the only thing they could do is cancel the order, and reorder. The reorder process would put me further back into their shipment when the device becomes available.
Ok so have them cancel the order. Tell them you don't want the order replaced. Just to cancel. Once it's canceled go to Apple. It's that simple.
That's what I said I wanted to do then they said I would have to pay "X" amount to get out of the contract.
You're not getting out of contract and you need to clearly state that you only want to cancel your device order. There may be some confusion in what was said since at some point you seem to have said something about canceling service (based on your previous posts). Call back, advise that you want to cancel your device order. Do NOT say anything about canceling service because that's not what you're planning to do.
You are NOT cancelling the CONTRACT, you are cancelling the ORDER. Reiterate that fact to Verizon.
They said that I am in the Edge program, and that I would need to pay off the remainder of the phone contract price in order to be eligible to purchase the phone from Apple. The biggest issue that I have with all this is not that I won't get my phone until a month after it was promised, cause that will be the same ship date. It's the fact that Verizon admitted that it was their problem, and they lost it, yet they fail to offer anything in return for my inconvenience. Like you would think they could offer bill credit, or gift card especially to a loyal customer of 10+ years.
You left that info out. Yes, if you are trying to upgrade outside of Verizon and you're on an edge plan you will have to pay what is owed on the agreement first or pay full retail for the phone. If you're saying that the date you would receive the phone is the same as it was I'm not understanding the problem. A mistake was made but I'm not sure if you are owed something for that. It would be nice but your service wasn't interrupted (where you would receive credit for the time it was down). So as much as you may want a little something it's not something you had to be given. If it's cheaper for you to early edge via Verizon then it's best for you to do that. Or pay the amount owed on the agreement. Or pay full retail from Apple.
Where all of your response is correct, the only part that is not, I was scheduled to receive the device on Sept. 25th when I pre-ordered. All of the devices are now in a backorder status, and I won't receive until late October now.
It'll get there...trust me...I see some 50-75 a day go right by me.
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