How do I raise a compliant about the Verizon service - is there any e-mail ID or site where I can log my compliant?
Hello, afzaleyi, I'm sorry to hear you're running into an issue with your service. We're here to help. Can you tell us more about what's going on, please?
-Lauren
Hello Verizon Customer Service,
I would like to bring to your notice that I switched 4 phone lines plus one internet line over to Verizon from Xfinity on Dec 22 , 2023 during the promotion period, where I was told by the sale associate that I will get Verizon Gift Card for each line that I switch to Verizon. So I was hoping to receive 4 Gift cards of $200 each but Verizon approved only 1 gift card and the request for 3 others was rejected citing the reason that the 3 devices I subscribed to were not eligible for rebate. The message said "select 4G/5G Smartphones with a minimum retail price of $699.99 only were eligible". I wasn't informed of this detail while subscribing and if I had known, I would selected a device which was above $699.99. The sales associate in this case was not knowledgeable and I am made to suffer because of his mistake.
I was also told by the sales associate that the activation fee of $35 per line for all 4 phone lines will also be waived as it is a promotion period but when I received my first full bill on Jan 21, 2024 it included the activation fee for all 4 lines. I had to dispute the bill and submit a request with the live chat agent to waive the $35 fee for all 4 lines and that request is currently under review. I am not confident that it will be approved.
I feel cheated and let down by the Verizon sale associate who is getting customers to sign up for new lines/devices with falls promises.
Also, my line with the other service provider was deactivated on Dec 24 as I signed up on Dec 22 but I didn't receive my devices until Dec 26 as the shipping was delayed due to Christmas break. I had to live without any phone for 3 days and that too during the Christmas time.
So far I had a terrible experience and I wish I had never fallen into this promotion trap. I hope Verizon can compensate me in some way or the other.
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