I had an appointment today at 4p.m in the Hartsdale NY location. I am appalled by the way the customer representative Joseph spoke to me as I went in to upgrade a phone on my line. As a professional myself, I was quite upset to see how this representative spoke to me as I inquire about the service connection in the area. I was told that my bill is only $327 and it is a share plan so that is why I am not getting quality service. He even stated that he was surprised with a $327 monthly payment that I was able to upgrade. He was disgusting and rude. I can take my service to Tmoblie for less than $327 which I will do. He needs training and to be in the back and not working with customers.
We are truly sorry to learn about your recent interaction at our store. Verizon strives to provide a great service experience in all our platforms, and we would like to turn this experience around. Your feedback is always heard and taken into consideration. Please let us know if you would like to fill out a complaint on you behalf.
~Maria
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