I have spent over five hours trying to get a new phone and then tracking its return to version. UPS says it will be delivered between 9am and 8:30 pm no way to adjust or call them to schedule a better window. First attempt failed so the say reliever next day between 4:30-8:30 pm well at 8:45 I leave they show up 9:45 pm. Said will deliver final attempt next business day because Thanksgiving is in this window and on Friday they say incomplete address and so they return to sender. So call Verizon back another two times. Rep say he will call me next day after two hours on the phone with him and he gives me his code said to give to anyone that answers the phone they will transfer me to him but they say they cannot. So I ask for a supervisor another 30 minutes on hold she says still cannot get one proceeds to try and help tells me do to be shipped to me and lists another state which isn’t my address. Then she said she needs to transfer me to Internet sales and proceeds to drop the call! Another hour wasted! Twenty seven years I have been with them and this is the service I get. I pay them for tick me off! How can one company be so screwed up? Everytime I order a phone I go through something. Never a smooth transaction but this is it for me! Internal employees or customer retention should catch things like this and customers not have to go through this. 27 years is a long time to be loyal but where is my loyalty?
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