So far Two consecutive days trying to change my plan that increased by $20 ( $ 5 per line ) for no apparent reason
texting with reps trying to understand the reason why the statement went up
they kept bounce me from one agent to another total of 8 over two day
with no result either get discounts or ignoring
you for hours I even call the customer service and that was a living nightmare
the sad part I been loyal customer for the past 20 years when you called customer service the issue was solved by the end of the call
now I know why so many people leaving high cost plus awful customer service .
Did your auto pay and paperless billing discount reduce to $5 per month instead of the previous $10 per month?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Staying on top of your account is always vital, and we're sorry to read you had this negative experience. To better assist you, we will send you a private message.
~Freddy
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