Dead zone in Santa Clarita, CA
Hatterasman
Enthusiast - Level 1
Spoiler
Dead Zone

I'm currently visiting my son here in Santa Clarita, and the Verizon signal is the absolute worst I've ever encountered. I live in the state of Maryland, and ever since I became a Verizon customer 20 years ago, I've never seen such inferior Verizon coverage as what I am experiencing this week in Santa Clarita... And I mean anywhere in Santa Clarita. Verizon should be ashamed. 

17 Replies
vzw_customer_support
Customer Service Rep

Hello, Hatterasman. We are committed to providing our customers with best service experience. What troubleshooting steps have your tried so far? 

*Cassie

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vzw_customer_support
Customer Service Rep

 

As a long-time and valued customer of 20+ years, your service concerns are our concerns too. It certainly saddens us to hear that you're experiencing signal issues while visiting your sin in Santa Clarita, CA and we're here to help in any way we can.

 

We've also noted you reference that you're experiencing service issues "Anywhere in Santa Clarita."  Let's work together to address and resolve this matter. 

 

Can you tell us more about this and which of your services are being affected (e.g., calls, text, web browsing, etc.)  Are you experiencing service issues while you're indoors, outdoors, or both? 

 

Have there been any recent changes with your Device? (e.g., software update, new apps downloaded, recent SIM Card change, etc.) Please reboot your device while we're troubleshooting together. Thanks! -Robert C.

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Gotojoe2
Enthusiast - Level 1

I've noticed similar dead zones. I'm including a map of zip code 91354 and highlighting the areas I get zero to minimal service. While I may get 1 bar of service, the signal is not strong enough to do anything related to a data connection. It's quite frustrating that I'm unable to start navigation, music, etc through me phone until I'm several minutes away from home.

There's other spots of limited to no service, such as near the Target on McBean and Magic Mountain Pkwy, and the Wesfield mall.

Link to map: https://imgur.com/a/T8j3bcH

vzw_customer_support
Customer Service Rep

 

Dead spots and other service issues is not the experience we ever want for our customers. I apologize for your inconvenience and we're here to help.

 

We've noted your reference to servcie issues in the 91354 zip code area and that you're viewing one bar of signal strength from your device.

 

A signal bar indicates how far away a cell tower is that you are connected to. Many factors would determine the cell tower's signal you are on, including the line of sight, distance, mobile traffic, and even the time of day.

 

However, two bars would be considered suitable in most situations. (Different phone models measure signal strength differently). One bar of signal strength for your device might be two bars for another device. Did I explain this OK?

 

Do you notice that you only ever have one bar of signal on your phone in all locations? -Robert C.

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MayraA328
Enthusiast - Level 1

Yes, it is absolutely HORRIBLE even for those of us who live here, and even with troubleshooting AND hooked up to WiFi. (no damage to phone).

vzw_customer_support
Customer Service Rep

We certainly want to do all that we can to ensure that the service is at its best in your area, MayraA328. When did this first start happening? Can you please describe what happens when you make a  call, send a text message, and use data without the aid of Wi-Fi?

-Brett

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COMPLETELY BAD SERVICE AS OF 2022

USED TO HAVE 5 BARS

NOW 1

 

 

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vzw_customer_support
Customer Service Rep

BestintheGame, we want to make sure that you have nothing but stellar service. How far from your local area would you need to travel before you can pick up better service?

-Kevin

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bobncara
Enthusiast - Level 1

How about you have somebody got to the Promenade area of Santa Clarita at the intersection of McBean and Magic Mountain parkway?  I can't even send a text most times and phone calls forget it.  Never go through.  Mostly ZERO bars on my iPhone 13 in this area.

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vzw_customer_support
Customer Service Rep

Hello, bobncara. We are very sorry to hear about these service related issues that have been happening in this area. We certainly want to help with making sure that any issues are resolved correctly. When did this first start happening in this location? 

-Brett

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sgau876
Newbie

I have the exact same issue. I live in the zip code 91390 (a complete dead zone) and have been stranded in Stevenson Ranch, Newhall, Valencia multiple times during the night because the maps on my iPhone stopped working due to NO SIGNAL. There are only a few pockets in Santa Clarita where the connection is decent (not good) rest of the areas are dead zones. It gets scary when you are traveling/commuting at night with no signal and no GPS!

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vzw_customer_support
Customer Service Rep

I know how important is to be connected to the 5G Internet. I'm more than happy to help you view the inconvenience you are having. Please send us a private message, so we can gather more details regarding your account.

>Bris

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Hrc1079
Newbie

Given how long this issue has been ongoing it’s quite clear you don’t care  about customer service and providing the best network quality.  Verizon coverage in Santa Clarita is hit and miss and I can attest to the dead spot near McBean and Magic Mountain also.  Ever since you started rolling out 5G the network has gone to the dogs!  The phones hold onto the 1 bar of 5G that’s available and you get no coverage.  It’s next to near impossible to get it to switch automatically to the 4G LTE signal  that’s much stronger.

also, what’s the point of showing 1 bar coverage when it means NO COVERAGE?

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vzw_customer_support
Customer Service Rep

This is definitely not the experience that we want for our customers, please allow us to take a look on your account to check more in depth this situation with your service, please feel free to send us a DM, so we can assist you with this. Verizon is always here to help

*Balki

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Mikj48
Newbie

At this point I'm ready to switch. The service in Santa clarita is beyond unacceptable. For example, yesterday I was at target and when it was time to pay, my digital wallet on the target app wouldn't load because I had no service. I was left embarrassed with a cart full of stuff. Maybe have a wifi connection for Verizon employees like spectrum does. 

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Tonirose15
Enthusiast - Level 1

I have the same problem

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vzw_customer_support
Customer Service Rep

Hello, Tonirose15, I'm sorry to hear you're running into an issue with your service! Can you tell us more about what's going on? How long has this been happening? Can you please confirm your zip code so we can take a closer look at the area?

-Lauren

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