Our Account Manager died a while ago, and while the phone line has been disconnected none of our accounts with lines have Manager Access, and despite many attempts both over the phone and twice in stores, no one has successfully solved the problem in months. We've had no control over the account, the only thing that Verizon has made easy for us is paying the monthly bill, for obvious reasons. The inconvenience has grown too much as we have been attempting to acquire and activate a new SIM card for a replacement phone and not having manager access has made that impossible. We're expecting a call tomorrow but the continued severe failure to perform something so simple has exasperated us to the point where it now seems much simpler to cancel the contract, and with this abject failure in customer service we will certainly take our services elsewhere if we're forced to cancel. I'm posting this here just in case this doesn't get solved in the phone call scheduled for tomorrow and someone can maybe provide us an actual solution. We do not want to leave Verizon but it's leaving us no choice.
OTEdge, our condolences over the loss of one of your Account Managers. In this case a Transfer of Service needs to take place if you want to assume responsibility of the Verizon account. Losing you over this is certainly not what we want.
Please refer to the link attached here: http://spr.ly/6607HqPGf. on your options or you can contact our Transfer of Service Team at 888-832-4540. Thank you.
i have the same problem, 2 years ago my wife and i got a divorce, she hated verizon and i wanted to keep it so she turned out to do the smart move and closed her account and moved to a different provider. 2 years later i can still not access any manager abilities, there is nothing i can do on my account and i pay 100 a month. I have no choice but to cancel, customer service is so crazy terrible.
Two years with no manger capabilities would have me feeling the same . Nobody here wants you to leave. Who is the Account Owner?