Degradation in Signal/Reception

[HatingVerizon500]

I've searched many of the questions/discussions about recent signal degradation, all OVER.  I used to have great service, as well as my friends and family who also use Verizon. Now, we are ALL experiencing POOR reception that includes dropped calls and calls that go through but you can't hear one or the other person on the line. We also have been experiencing a lack of LTE where we used to have it.

You USED to have the best coverage. Location? All over Northern, Northwestern Colorado. Doesn't seem to matter which city - it's happening in Ft Collins, Loveland, Berthoud, Longmont, Lyons, Estes Park (we had GREAT LTE there, nope, not anymore).

What gives Verizon? IMO buying a "network extender" is NOT the answer, especially when it used to be great.

[vzw_customer_support]

HatingVerizon500, we are saddened to hear that your services have not been all that you have been expecting. Let's work to get to the bottom of this. As you indicated that this seems to be happening within a large area, do you notice if there is any change between indoors or out? Have you added any new apps, games or software recently? Are you experiencing any issue with text or data?

Loren_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[HatingVerizon500]

[Note: it's interesting how it assigned a "name" to me of HatingVerizon500 - I just want to go on record that I did not choose that name]

There is no noted difference between indoors or outdoors - actually, it really doesn't matter. When we had good service indoors, we now have bad. When we had good service outdoors, it is now bad.

None of us have added new apps. It is not limited to a certain "OS" - meaning, it's all types of OS: iOS, Samsung, LG, doesn't matter. None of us actually use our phones for much other than talk, text, and occasional social apps. To note, my Father has an old school flip phone and doesn't use anything but voice and has noticed the same degradation in service.

As mentioned previously, yes, there is an issue with text & data. Where we used to have LTE coverage, we have little or none now at times. As you know, iOS sends messages using iMessage if available. Lately, it is not available as often and is sending texts as SMS messages. Which kind of sucks if you don't have unlimited texting.

Also to note - the company I work for here in Colorado is also experiencing a huge issue with Verizon coverage affecting our business applications/servers/networks. Perhaps you all should consider that maybe you're being hacked? Just a thought...

Based on the extensive number of complaints recently, I don't think this is limited to your cell phone customers. There seems to be a definite issue with your overall NETWORK that I am hoping you can address so you don't lose your "bread & butter" customer base of your average cell phone users.

[vzw_customer_support]

HatingVerizon500, it's vital you get the most reliable service. I appreciate the additional detail. I would like to investigate your account settings in-depth. Please check your private messages so we can continue.

Tracy_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DENFIT60]

We've been on Verizon for the last 20 years with no problem...until a few months ago.  We're lucky if we get 3 bars around our house now.  Most calls get dropped.  Verizon support suggested I use Wi-Fi Calling.  How about Verizon just restore my wireless phone service back to what we had?

[vzw_customer_support]

Thank you for reaching out to us DENFIT60.

We appreciate your loyalty for 20 years. We always want you to have reliable service especially at home. I'll be happy to help and look into this for you. What is your Zip Code? Does this happen indoors and outdoors? What services are impacted: text, data or just calls?

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Bianca2]

I am experiencing the same problem ever since the Carr Fire about 6 months ago. I am ready to drop Verizon. I call them but, all I end up with is a lot of wasted time and no resolution. 

Very Frustrated!

[vzw_customer_support]

Bianca2, your service needs are vvaluable and the last thing that we ever want it to see you leave because of it. Can you please provide us more information for the service area affected? 

JoseL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question, please click the "Correct Answer" button under my response. This ensures that others can benefit from our conversation. Thanks in advanced for your help with this! 

[Jeff7583]

I think the biggest joke for all of us in reading these is the Verizon response..."are you indoors or outdoors". Pretty poor response. I did not "relocate", but my service went south. We don't need a petty question. How about Verizon be honest and tell us why their service changed. I'm definitely seeking other carriers. There are a few of us that had Verizon because we could have service in the slightly remote area of Georgia that we are in. And we "Had" service for several years. Now it's pathetic. Georgia did not "move" Verizon, but the service did. And you all charge the highest premium...for bad service. Then you wonder why we're leaving?

[rfr116]

I have been using Verizon for 16 years now. is used to be the best signal in our area. now where I used to get full signal I am dropping calls. I have not changed anything and others on your service are experiancing the same issue in the area. 

[vzw_customer_support]

We want to take the time to thank you for being a customer for over 16 years, rfr116. We are always concerned when calls drop for you. 

There are always changes that impact our Network, some are controllable and others may not be. This can include cell site changes, foliage, construction, population changes, and interference.

Although several others in the area have mentioned the same thing, can you clarify if are you using Wi-Fi Calling or is it regular calls? When did you notice this is the area? Are calls only dropping in that area or also in other areas of the town you are in? 

TamaraH_VZW

[rfr116]

I was not using WIFI calling (I had to enable it so I can still use my phone at home) this has been going onr for about a year now. the data is so slow that you cannot brose the internet when not on WIFI even when outside. I have noticed a reduction in network speed throut the area. and randomly dropping calls where I used to have full service. 

[vzw_customer_support]

Thank you for this information, rfr116. Is this happening with all numbers, or only specific numbers?

PeterP_VZW

[JoulesEliz]

I too have been having problems. I put in a ticket and they told me no one else was complaining and to use my WiFi (which VERIZON doesn't pay for) for calling or buy an extender. Why pay 90$ a month for something I can't use. They also suggested I get a new sim card, restore network connection and restore phone.

Can we get service back? What gives VERIZON, why tell everyone to buy a extender or use our WiFi??? Seems like a cop out to me.

Would like to add, that it doesn't matter if my phone doesn't have anything but default apps, it still says 1-2 bars. I am running the most current iOS and am lucky to get 2 bars LTE. 3G is virtually unusable.

[Roca17]

I have the same problem and on two lines Android/ iOS and just recently switched the iOS to visible ( verion service) and nothing changed for the phone. Weak signal to no signal from Vero Beach, Fl. Agusta, ga. kenesaw, ga. (Where I have a really bad issue with calls not coming in at all in zipcode 30144) and 4G connection not even  loading up google.com in Gainesville, FL. Really considering going back to project fi or at&t if I can't get reliable service at a $90+ price point.

[vzw_customer_support]

Roca17, It would be sad to see you leave the family. I am sorry to hear you are having signal issues. I am here to assist. Are you experiencing issues with your signal indoors and outdoors? What plan are you on? What services are being affected due to the weak signal?

Justin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Roca17]

I'm on an unlimited plan and I have problems indoor and outdoor. Call quality is the most frustrating, voice breaking up on either end and dropped calls. I had a problem with my other line which I gave to my mother, where it would always ring on the callers end but not on her end. If I'm not mistaking that's against fcc rules and when she took it to the Verizon store no one could help her. That's in the area code I mentioned earlier. There's issues with you're internet quality and speed as well, will show full signal LTE and I will have to restart or manually reset my internet.

[cscholberg]

you have to realize that Verizon is siphoning off money elsewhere while degrading service and paying customer service reps to pretend that shouldn't be happening; they can't help you, and all they are there for is to put on a charade/show to eventually exhaust you and make you give up.  NOTE: the individual reps might not be consciously aware of this themselves, so don't take it out on them.

Consumerreports have rated cellular providers since cell phones came out by quality tests.  Verizon for twenty years or so was always #1.  Today, it is #24 out of 26.  You won't get this fixed; they (the high ups) are intentionally defrauding you.  i suggest you download T-Mobile's Trial app and try their service free for 30 days to compare, and if that doesn't work, look elsewhere. US Cellular has great reviews now.

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[DR61]

My wife and I are experiencing the same degradation of service.  It coincided with the addition of a new tower that is physically closer to me and yet is too low in elevation.  I have worked closely with Verizon technicians for the past 25 years and have been. I was told by a regional manager (now retired) that whenever a new tower is put inservice that surrounding towers get the power output turned down.  We both went from having 3-4 bars to 1-2 consistently (both inside and outside our home). This is also true for our neighbors and visitors to our home. Voice quality is choppy with the other end hearing about every 3rd word.  Frequent disconnects are the norm.  We cannot use WiFi calling as there is definite additional interference with our home WiFi (2.4 GHz)

We both are required to be on call (She is a nurse and I work for a network provider that provides fiber to Cell site). At this rate we will have to switch to another provider if verizon can not work with us to resolve the issues.  We have not downloaded any new apps and have worked with verizon support to no resolve.

  Please help.

[vzw_customer_support]

Service concerns are not what we want for you as we want to keep you on the VZW team. We'll be more than happy to troubleshoot your network concerns. For us to fully assist, respond to the private message.

Corey_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!