Degraded Signal/Reception Area Code 35043

[rjzoll0526]

Since November the signal strength in our area had degraded to a single bar in most locations .  My neighbors are experiencing the same issues and have complained with no resolution. Looks like it might be time to switch carriers .

[vzw_customer_support]

Rjzoll0526, staying connected is imperative, especially when you need it most! We wouldn't want to lose you as a customer and are here to help. I've reviewed the 35043 area, and there are no open alerts. This doesn't mean that you're not experiencing a service issue. Can you tell us more about the service issues that you're experiencing in this area? What happens when you try to place a call, send a text, and use data? Have there been any changes to the area such as construction, population, etc around the time this issue began? 

KiaH_VZW

[9wood]

I have same issue and many others have reported this on here but seems nothing being done I been calling them for several months just get same repeat script hung up on and lied too. I was told about 4 or 5 weeks ago now that a tech would actually go to the tower and do repairs not happening either seems they think if they ignore it ling enough it Will fix itself or we will forget 

[vzw_customer_support]

We always want you to have the best experience with our service. I'm sorry to learn about any delay with a resolution in the past, and I'm here to help you. Though there are no open alerts in 35043, I'd like to take a closer look into this for you. Tell me, are you having issues with voice calls, text messaging, and/or data (without WiFi)? How does your signal change if you step outside? Please share some additional details for me, thanks very much. 

[rjzoll0526]

Others in the neighborhood have attempted to open tickets only to be told that no problem exists . I  did a signal test to my phone and found the RSSI  to be -124.5 more than double the acceptable loss limit ,see attached.  We have dropped calls , unsent texts. the service is just unreliable  .

[vzw_customer_support]

As a valued customer, your service concerns are our concerns too and we thank you for sharing the screenshots.  Dropped calls and unsent  text messages, is not the experience we want for any of our customers and we're here to resolve these issues. Let's continue to work together, as we've noted your reference about attempting to open tickets about the service issues you're experiencing in the 35043 zip code area. Are these service issues happening indoors, outdoors, or both? Have there been any recent changes with your device? (e.g., software update, new apps downloaded, SIM Card change, etc.) - RobertC_VZW

[rjzoll0526]

You just keep asking the same questions as i stated the service degradation started in November. It is both indoors and out, and there has been no changed to the devices. The signal doesn't increase until I drive almost a mile to the entrance of the complex, and even then it only increases to 2 bars. If this is not corrected soon I will have no choice but to change to a more reliable service.

[vzw_customer_support]

We certainly don't want to see you leave, rjzoll0526. As your signal improves closer to the complex entrance, have there been any recent changes in your area?

[rjzoll0526]

There have been no changes to the area, no one installed a mountain, the only change has been to your signal strength which Verizon doesn't seem to want to acknowledge.  If you have no intention on investigating the real cause then please let me know so I can look for alternative service since I cannot even make calls now without using the WIFI calling feature. I am sure there are other reliable services that would be happy to have mine and my neighbors service.

[vzw_customer_support]

We definitely want to troubleshoot the issue to ensure you're getting the best service possible, and your issues are addressed. What troubleshooting steps have been completed on your end to try to fix the issue? We don't want you having to repeat anything.

[rjzoll0526]

Trouble shoot what, your tower?  I have multiple devices that all show a single bar. I have restarted them both , made sure all  software is updated and current. This has been going on for 3 months, I sent you a snapshot of the tower signal strength , what more do you want me to do?

[9wood]

 @rjzoll0526 @ seems they think along as you get 1 bar your within "accepted range" according to one executive relations person so they just continue with same scripts and excus

[rjzoll0526]

They get one more chance. I am sure they are told to just read the script until the customer get frustrated and just gives up .

[vzw_customer_support]

Rjzoll0526, we appreciate these great details. Now that we have these pieces, please respond to the Private Message that has been sent so we may dig in. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[9wood]

@rjzoll0526 I agree myself just got newest scrip answer they Verizon expect me now to use wifi and a network extender really? I'm paying for cellular service not a WiFi phone and I'm a mile from there newest tower that I'm aware of there is no forest it sky scrapers I'm way not many trees Even  just my opinion but if I need a network extender for 1 mile distance why are there not tower every mile if the signal do bad and why should I be forced to pay or use wifi can't carry wifi with you when outside in many places