Device payment plan

[Ebtaylor]

I’m wanting to upgrade my phones on my account, I have tried to do it online but when I get to the end instead of giving me an option for the device payment plan it wants me to pay full retail. What could be the problem? 

[vzw_customer_support]

Upgrading is always an exciting time! When you start the order did you select the option to purchase the phone with Device Payments?

EllisandraC_VZW

[Ebtaylor]

I never actually saw that option. I’ve been trying to do it on the app, does that make a difference? 

[vzw_customer_support]

Ebtaylor, thank you for the additional information. The App is a great option to process the upgrade with payments. We will need to gather more details about this issue. Please check your Private Messages for further assistance.