Disconnect fees after arrangements
Paul1888
Newbie

So I set up split payments, auto payments. I paid the last payment on the 29th, was still in the current billing month. My service never disconnected and was hit with 200$ in reconnect fees. Like 20$ for an Apple Watch is like 3 months of Apple Watch service. So the rep says “ we will credit you half the reconnect fees” 70$. So 70 + 70 is 140 not 200$. By time he figures it out, so did I……the was a whole unexplainable random $53.00 charge he was not acknowledging. This is terrible, like what happened to a late charge?  And if those were legitimate charges, my payment for my normal phone bill wouldn’t have satisfied to reconnect. So how are my phones on, the hit me with disconnect fees after I paid, when never disconnected. And had agreement to pay

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2 Replies
Paul1888
Newbie

my phone bill  is someone whole mortgage at this point.

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vzw_customer_support
Customer Service Rep

Being informed about your payment dates, service status, and payment agreements is extremely important especially when processing multiple payments to make your account current.

We will be glad to verify any information that might still be pending on your account. We contacted you via Private Note. ~Geo

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