Dishonest customer service
ckm422
Enthusiast - Level 1

Verizon has been nothing but a headache spotty service since June. Can’t use at my own house without Wi-Fi and I’m 3 miles from the Verizon tower. 5g  mobile service. Nonexistent for Verizon customers in my area. And no hope of it in the near future. AT&T, T Mobile they Al have 5g available. Dec 2 I talked to Verizon customer service and asked regarding 5g in my area I was told by the end of the year and I clearified end of the month. Was told yes. After talking to Verizon today. It was clear the last Verizon customer service I talked to had lied to shut the customer up. This isn’t the first time in the last 6 months that Verizon blew smoke up my as. The most expensive cellular plans. Terrible customer service.  Will be filing a formal complaint with BBB. Just wanna say I don’t recommend Verizon to anyone I’ll probably end up following suit and shutting off my lines and switching to AT&T . Plans are Cheaper service is better. Did I mention they have 5g.   

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Re: Dishonest customer service
vzw_customer_support
Customer Service Rep

We'd be so sad to see you leave the Verizon Wireless family. Our 5G Network is always growing as it's being rolled out. We can always check out the local network in more detail to find out what is going on. I will be sending you a Private Note. Please respond to that message. Thank you. 

-Kevin

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