Disney+- one account per line or per account

[sameerg10]

I recently switched to Verizon and was informed by store associate and also online chat that if I would get the disney+ bundle for each line that sign up on Play more Unlimited plan. Currently I have 4 lines on Play Unlimited but am only able to create/link one disney+ account. This is of no use since Hulu and ESPN+ only offer 1 and 3 concurrent streams respectively. Disney+ is 4 screens, but I plan to add another line and then that won't work either. 

With the current promotion, I have to be on premium unlimited plans for all devices. If i'm unable to create/link an individual account, then I'm stuck paying $10 more per line with no benefits since I cannot use the bundle effectively. 

Both store and online chat folks confirmed that it would be one account per line, but that doesn't seem to be the case.

Can someone shed more light on it?

[vzw_customer_support]

sameerg10, 

We're here to help, and we want to make sure that all your lines can take advantage of the Disney+ offer. In order to sign up for your other three lines, each line will have to create its own login for My Verizon. Each line should go to My Verizon, select "register" and complete a profile. Once logged in, each line will have the option to sign up for Disney+. Does that help clarify? 

https://www.verizon.com/support/disney-faqs/#signup-app

Thanks, 

MichelleH_VZW 

[Phyllis58]

This did not work for us. It just says under each device "your currently enrolled" but only the first device had the option of entering an email address.

The other devices basically cant add an email address for their line

😞

Sat on chat for 3 hours the person just had me clicking the same thing over and over....

[vzw_customer_support]

We do apologize for any confusion. The promotion is an Account Promotion, and is only available to one line on the account for registration. Other lines on the account would need to log into Disney Plus from their respective devices with the credentials you create when registering the promotional line. This information can be reviewed in sub-section 9 of the section labelled, "Eligibility and sign-up" in the link we provided you in the previous message. If you have any additional questions on this matter, please let us know. 

RobertH_VZW

[birdblue]

Again why are all of Verizon's replies not addressing the limited screens? You guys simply keep repeating yourself "One login per account". What about the screen problem? Hulu and ESPN plus both limit us to two screens... So six users are supposed to use two screens. All of my users are in the same house but they very very rarely end up watching the same television. This is causing a major problem. Plus I can no longer remove the commercials from Hulu I'm stuck with them now. thank you Verizon. This problem mixed with your never-ending failed promotions is starting to make me dislike a company I once loved dearly. I could write a book on the felled promotions. And it goes all the way back to 2019. Every promotion my family has ever gotten has had to be followed up by 10 to almost 20 or more phone calls to actually get it on to the account. At this moment Verizon still owes my family $600 for failed promotions. That we did not realize we're not actually on the bill

[vzw_customer_support]

birdblue, Verizon does not and never will have the power to set the limitation of how many devices can stream at one time unless it deals with a Verizon streaming service. Disney+, Hulu and ESPN+ are not our services. They are a promotion we are providing to our customers as a perk of having a certain plan on their account. The number of devices that can stream at one time has always been up to the streaming provider. This promotion is free due in part to having a certain plan and you only need one of your lines on the account in order to obtain the promo benefits. That plan however would still cost the same amount whether the promo exists or not as it was before the Disney promo began. You get the additional perk of the promotion (which ends in May and price plans will still cost the same when it ends, but customers who already have the bundle will retain the benefit of it once the promo ends so long as one of their lines continues to remain on the plan - not change to the plan after the promo has ended). You'll find the stream limits per device listed on our website as per what the streaming provider allows here:  https://www.verizon.com/support/disney-bundle-faqs/

EbonyR_VZW

[birdblue]

I'm not stupid I know Verizon doesn't dictate these things. I wasn't asking you to dictate nor change how many times screens can be viewed. I was asking you why promote something to 5,6,7 or 8 lines? Knowing only two screens can be shared!

[shotgunanybody]

Ok guys I figured out how to fix this mess. I’m copying the answer from the Disney faq. It is right in your face but easy to miss.

“You can enroll in The Disney Bundle through your Add-Ons page in My Verizon if you’re the Account Owner or Account Manager and you have a plan that's eligible for either’’

Do you guys see it? The key wording is only an “account manager” or “account owner”. You need to give each line account that registered for a my Verizon profile, manager access and they’ll be able to see the Disney bundle add on option when they log in via the app or browser

[shotgunanybody]

I used the automated help system to add my line as I was getting a maximum error every time I tried to add a line as an account manager through the browser. It added the account manager status to a line in a matter of seconds, the line owner logged out and back in to their profile and voila they could activate the Disney bundle to their profile. Just use the same email to add an account manager as their profile

[sisternancy]

Still don't work

[vzw_customer_support]

I see that you're having an issue with your Disney+ services. What happens when you try to use your Disney+? *Debbie

[Kguitarist]

Don’t offer this as a listed promotion per line when it doesn’t state this clearly. This should be filed by the FTC. This is very close to the same thing when there were multiple levels of unlimited. Unlimited has one definition. You can’t have multiple levels of unlimited.

Please be clear in your promotions or don’t run promotions. It’s called false advertising when you aren’t clear. Bait and Switch

[rr999]

Dear Verizon Support Team,

we have 5 lines are eligible for Disney+ bundle. We tried with my Verizon app and in web site. We are unable to create individual D+ bundle accounts. We tried calling customer care multiple times. Every time they are connecting to Disney + team. Waiting for almost 2 hrs and call will be disconnecting by Verizon support team without any resolution.

Tired of calling Verizon support. During sales and on Verizon site if you need to get D+ bundle choose unlimited plan per line, sales team said one Disney + account per line eligible for Disney + bundle, now primary account owner can able to create the D+. For others it’s not giving the option to register, even though those lines are eligible. It should be linked with email and mobile number eligible for Disney +. Please do the proper validation and provide the benefit to the customers what they are paying.

[vzw_customer_support]

Hello rr999! We are terribly sorry for the confusion. The promotion is 1 per account and not per line. The good news is that you can create different profiles for each line, however, they all need to share the same username and password to log in. I hope this clarifies your concerns. https://www.verizon.com/support/disney-bundle-faqs/#eligible

AaronS_VZW

[rr999]

Thank you for quick reply. 
if it’s the case one Disney + account per account. Why Verizon promoting One Disney + per line. Why the customers has to pay for the service which we are not utilizing?

On the other hand We can stream 4 devices at any time of Disney. Even though 5 lines are eligible.

I don’t understand the logic here. At least Verizon should have a validation on the mobile number eligible or not.

[rr999]

@Jfrosty 
Yes, we tried with individual Account Manger login.

once the primary owner creates D+ account, we won’t have the option to subscribe.

[vzw_customer_support]

Rr999, having all the details about Disney+ eligibility is very important. I do apologize for the confusion. The promotion is for each account up to 4 lines to access the promotion. Does this provide clarity?

[kmf7]

I've received conflicting information with this, that each line gets its own Disney/Hulu account, from multiple reps in different departments in the company, and it sounds like that is happening for many others.  That's not to say "you owe us more Disney accounts," but rather "fine, but you really need to blast a crystal clear email to everyone with Verizon work email address to clear this up for people." People are definitely buying phones and upgrading lines after receiving incorrect information, which is really not great.  

Adding to the confusion is the way the plans are packaged/sold - the Disney account bundle is marketed as a line-by-line perk of picking a particular plan for each line, e.g. "play more." But once one eligible plan is on the account there is no longer any benefit to upgrading the other lines to that level, unless you care about hotspot or priority data or whatever.  Which again, is fine, those features might be worth buying into that plan for a lot of people.  But this isn't at all clear reading through your marketing materials.  The Disney bundle functions as an account level feature, like a data bucket on the limited plans, so honest billing would feature it as an account level, rather than a line level, charge. This is going to keep being confusing for people until it gets cleared up one way or the other.  

[vzw_customer_support]

We know how important it is to have the correct information regarding this promotion. The FAQs on our website does state 'You can have 1 Disney bundle per account.'. With that said, you are able to make separate profiles within the accounts so that everyone can watch on their own terms. And this isn't an additional Disney+, Hulu or ESPN+ account, it is all on the same account and login. Please let us know if this information is helpful.

EllisandraC_VZW

[Angeluray]

Hi VZW_Customer_support -- EllisandraC_VZW

If this is the case, can you please explain why I'm paying $10 extra per month.  PER LINE.  for this feature?  Each line is charged $10 extra and this is listed as a feature...