I spoke with a Verizon Wireless Representative in a Chat Session on 11/1/17 about changing my plan to an unlimited data plan. Alex stated the cost for the unlimited data plan would be $60 per line. He also stated in order to complete the change, I would need to call and speak to a representative on the telephone. When I called, the Verizon representative that answered the phone stated a much higher amount and so I asked to speak with a supervisor. The supervisor told me the $60 per line was with auto-pay and, without autopay, the cost would be $65 per line. I eventually agreed to the $65 per line amount without autopay and the supervisor made the change to my plan. I received an email from Verizon afterwards that stated the charge would be $70 per line. After receiving this email, I called Verizon on 11/2/17 and spoke with a different supervisor who stated the cost would indeed be $70 per line and refused to honor what was told to me and agreed upon with the previous supervisor. She even went so far as to insinuate that I was lying about the previous conversations as they have no record of them. Amazing! I feel this is very deceptive business practice and I feel Verizon should honor what was told to me and agreed upon. After reading some of the other message board topics, this appears to be a regular business practice of not honoring what the Verizon representatives state. I have been with Verizon for 16 years, but looks like I am going to have to make a change. After I report this to the Better Business Bureau and the Federal Trade Commission.
what plan you have now ...how many lines on plan...more details can be helpful to help u
Doesn't really matter what plan I have now or how many lines. The Verizon representatives that I talked to all know that information and each and every one gave me a different price. But the price that I was given by a "supervisor", which is the price I agreed to pay to switch to that plan, is not the price they are charging me now.
You're most likely seeing all of the taxes and fees that go on top of whatever the cost of your plan. I had the same question when I got my new phone and my plan was supposed to be about $50 and my bill was $80 something. I questioned it and they were like, yeah your plan is $50. Your phone now costs you an extra $20 and the rest is tax and fees
No, that is the basic line charge not including fees/taxes, etc. I was originally told $60 per line, then $65, now they are charging me $70.
I wouldn't put it past Verizon to pull something like that. They did the same thing to my mother a few years ago with an ipad. The first salesman told her that if she bought the new iphone she would get a free ipad with it, she believed him because I had gotten a similar deal a few months prior to that and got a free Ellipses 7 with my HTC phone. She got iphones, one for her and one for my sister, and when they were going through the paper work on the phone the ipads were on there at full price. She questioned it and they told her that she had been "misinformed" and that what the deal REALLY was was that she wouldn't be charged an activation fee for them.
When she went to pay the activation fee was still there. She demanded to speak to the store manager because this was the second time now that she had been lied to about the price. He came over and told her that the salesman and the supervisor had both been wrong and that while she had to pay full price for the ipads and the activation fee on both of them, she wouldn't be charged the "line fee" on either of them because THAT'S what the deal really was. Well fast forward to the next bill and surprise surprise, line fees on both ipads. She called in and, just like you, was treated like a liar. She tried to drop the tablets and return them to the store but they wouldn't allow it because they were "part of the contract".
Also at one point my tablet had been stolen so I tried to drop it and they wouldn't let me even though the tablet was due for an upgrade anyway. I was given the choice of continuing to pay $10 per month for the stolen tablet or buy a new one at full price to replace it.
So yeah, Verizon is full of liars and crooks. I'm sorry you had to experience that too.
Id contact Kenneth Dixon with a well written correspondence explaining what occurred.
It wouldn't do much good now since the ipad incident was about three years ago now and the other was last year. I wish we had known/thought to do that at the time and we definitely will if we have any issues in the future
I'm very sorry. It might help AnnSha17.
That happened to me too! Told me it was free. Crazy. Then they would not let me return it because it was over 45 day return. I never got original paperwork. They said they would email it me. I just never went back to look at it. It wasn’t until I got the bill from Verizon, they activated a new number associated with the iPad.
Verizon stores just sell Verizon products -they are separate from Verizon wireless.
Crooks! All of them...
You should also beware that the live charge does NOT INCLUDE the access fee of $20 or $30 or ever how much per line. You bill will NOT BE $65 or 70 it will be closer to $125
Check the paperwork before you agree to anything the customer agreement says you cant rely on anything they say anyways.
There is literally nothing keeping them from lying other than peoples personal code of ethics
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
I recommend using the online chat to discuss terms, and then have a copy of the chat discussion emailed to you to show what terms were discussed. A representative suggested that I use the chat discussion to obtain the deal she offered at a store location if the terms were not honored. I noped out of that pretty quick.
Or you could read the information on the website and make a decision based on that.
All of the information the OP is seeking is readily available online. If you can find an online chat and/or a community forum and lodge a complaint, you're also capable of finding the information that is on the from page of the website.
Annsha17, I'm very disheartened to hear that you had this experience. Being told three different prices is definitely confusing and frustrating. As you can see via this link, the pricing does change depending on how many lines you have, as well as if you enroll in auto-pay and paperless billing. Are you perhaps eligible for a Veterans discount? That can affect the total cost as well. https://www.verizonwireless.com/plans/verizon-plan/
It is always our goal to be completely transparent and set the correct expectations for your bill and your service. We so appreciate you being a loyal customer for sixteen years, we would love the opportunity to turn this experience around and make things right. We don't want to lose you. I've sent a direct message to you, so please reply there at your earliest convenience so I may get more details from you.
I look forward to hearing from you.
KarolineD_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
On 11/14/19 I spoke to a Verizon customer service rep looking for ways to save money on my bill. I was told that if I dropped the Hotspot option and enrolled in Autopay and Paperless Billing, I'd receive a $10 per month discount per phone. I have 5 phones in my family for a total of $50 per month savings.
I told the rep I needed to discuss with my wife since she uses hotspot. I finally got around to calling Verizon back today 12/17/19 in part because I procrastinated due to my not wanting to deal with Verizon Customer Service......they are the worst.
Low and behold, they will not honor what i was offered on November 14th and guess what..........there are no notes in the computer documenting my conversation with the customer service rep despite me having written down notes of the conversation.
I have been a customer of Verizon since 2000. I'm now looking to switch carriers.
VerizonDeceit, your nineteen-year loyalty means the world to us, and the last thing we would ever want is for you to leave us. We are all consumers, and we know how vital it is for you to get the best deal when choosing a plan. Don't worry. I am confident that we can sort this issue out. To better assist you, can you tell us the cost of the plan you were offered for your five lines? Do you happen to have the name of the plan written down in your notes?
JacobV_VZW
I say they lie outright. They are trained to say thing such as they don't throttle data. They will eventually admit that "in order to serve you better Verizon deprioritizes the data of users who exceed XX per period of time" which means they throttle my fudging data to the point that the iPad I bought from them is USELESS. They LIE. And then lie about lying.
Start a new topic or ask questions in the open forum.
