I called in for technical support today with activating a new phone, and was on the phone with them for almost an hour and ten minutes. Most of this time was spent on hold including almost forty minutes of hold time before I could talk to a human. I think it is time that Verizon wake up and realize that my time is valuable, and should not be wasted.
Nobody is denying your time is valuable, but during certain times call volume can be high, if the wait time is too long, I simply hang up and call back later.
Xyvis, thanks for being understanding and helping us support kardes. Did you know that we have several options to reach out to us? We're available on Twitter, Facebook, and online chat! For more ways to contact us and for online assistance, click here: http://vz.to/1bnHNlm
LasinaH_VZW
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Yes!!! I have currently been on hold for 32 minutes. I need to cancel a line on my account and there doesn't seem to be a way to do that on the web site. It would be nice if the recording would at least let you know how long your wait time is expected to be. This is pretty ridiculous and very frustrating.
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