Dropped calls
Erikaawill
Enthusiast - Level 1

Help! We moved into a new house and Verizon seems to drop almost every call in my house. We have major dead zones. I called Verizon and they sent me a 4G extender and it only helps in one room. They said it was the internet provider who said it was them. We live in a large city, so it’s not the area. When I last called Verizon - I was directed to a person who worked for “assension” who tried to upsell me to get a Verizon rep out to the house. When I questioned her, she hung up. My internet works fine. I’ve gone through trouble shooting levels 1,2 and 3. I don’t know what else to do. HELP!

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4 Replies
vzw_customer_support
Customer Service Rep

Hello, we wanted to check in with you as we do not want any concerns going unaddressed. Please provide additional insights, we are here to help.

-Colin

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Erikaawill
Enthusiast - Level 1

You haven’t addressed anything, but you can when you call me to help. You have my number obviously!

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vzw_customer_support
Customer Service Rep

Erikaawill We're sorry to read that you are having issues with service in your area and we'd like to take a look. We are sending you a private note. ~Peter

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Erikaawill
Enthusiast - Level 1

If you want to help - call me. Hopefully it won’t drop?!

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