EDGE payments on cancelled lines
edwarddrago
Enthusiast - Level 2

Evening,  I have 10 lines on a MORE everything plan, 5 of which are under EDGE and 5 under traditional 2 year contracts.  I may need to port two of the phone numbers linked to EDGE agreements to another carrier.  It's a long story.  If I do, can I still make the EDGE payments for those lines monthly or are the balances due immediately?  Any one know??  Customer Care advised me that as long as I have at least one active line on the account the balances on the EDGE agreements on those terminated lines can STILL be PAID MONTHLY and would not be due in full.  She said If I cancelled ALL lines on my account then ALL of the balances would be due in full.  Thoughts?

Labels (1)
0 Likes
Reply
1 Solution
greenmarty
Enthusiast - Level 1

The customer care rep was correct.  As long as you have at least one active line, your monthly Edge payments will continue as normal.  It is only after all lines become inactive that you would owe the balances immediately.

View solution in original post

0 Likes
Reply
5 Replies
winterbaby18
Specialist - Level 1

Once a port request comes through VZW's systems the balances will be payable because of the cancelled services.

0 Likes
Reply
greenmarty
Enthusiast - Level 1

The customer care rep was correct.  As long as you have at least one active line, your monthly Edge payments will continue as normal.  It is only after all lines become inactive that you would owe the balances immediately.

0 Likes
Reply
Weth
Legend

Good to know, thanks. 

0 Likes
Reply
KateFiedler
Newbie

Please cancel my automatic payment. I will pay in the store.

You are grossly overcharging me

0 Likes
Reply
vzw_customer_support
Customer Service Rep

 

Hello KateFiedler. We would love to help. Here's how you can manage your AutoPay: https://www.verizon.com/support/auto-pay-faqs/

 

Please let us know if you have any questions on your account.-Joe

0 Likes
Reply